Sub SSH User Creation Failed (Error connecting to server)
How to resolve the “Error Connecting to Server” while creating a sub SSH user?
Overview: This article describes the “Error Connecting to Server” issue that occur while creating a sub SSH user when there is a connectivity problem with the remote server.
The following error is commonly encountered when creating a sub SSH user if there is a connectivity issue with the remote server.
To troubleshoot the error that occurred while creating a sub SSH user, follow the steps below:
Step 1: If detailed logging is not enabled, enable it by appending "log_level trace" to the Ezeelogin configuration file using the following command:
root@gateway:~# echo "log_level trace" >> /usr/local/etc/ezlogin/ez.conf
Step 2: Generate the error again, and then run the following command to navigate to the log directory and tail the latest logs:
root@gateway:~# cd $(awk '/^system_folder/ {print $2}' /usr/local/etc/ezlogin/ez.conf)/application/logs/
root@gateway:/var/www/ezlogin/application/logs# tail -f <the latest log file>
For Example:
root@gateway:~# cd $(awk '/^system_folder/ {print $2}' /usr/local/etc/ezlogin/ez.conf)/application/logs/
root@gateway:/var/www/ezlogin/application/logs# tail -f log-2026-02-13.php
(
[0] => Array
(
[status_code] => -1
[error_message] => Error connecting to server
[name] => cpanel
[mtime] => 2026-02-13 14:48:01
[id] => 1
)
[1] => Array
(
[status_code] => -1
[error_message] => Error connecting to server
[name] => db.eznoc.com
[mtime] => 2026-02-13 14:48:01
[id] => 2
)
)
Step 3: Verify SSH connectivity from the Ezeelogin gateway server to the remote server by running:
root@gateway:~# ssh user@<remote_server_ip_or_hostname>
Step 4: Remote server connectivity from the gateway server can also be verified using telnet:
root@gateway:~# telnet <remote_server_ip_or_hostname> <port_number>
Step 5: After resolving the connectivity issue try creating the sub ssh user again.
Related Articles:
How to add a subssh user with non privileged remote ssh login user?
How to create sub SSH users on remote servers and restrict commands via sudoers file?