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Google QR code display error

How to fix Google QR code display issue while setting up google authenticator?

The QR code generation feature is affected by the deprecation of the Google Image Charts API, which ceased operation on March 14, 2024, resulting in the QR code not being displayed. In order to fix this problem, upgrade to Ezeelogin version 7.37.5. 

Refer to the latest version of Ezeelogin compatible with the PHP version currently running on the gateway server. Upgrade to the latest version if the PHP version cannot be updated to the latest version.

For an interim solution to the Google Authenticator QR code generation issue, proceed with step 2.

To check the error from browser console. Right-click on the page. From the menu, choose "Inspect". This will open the Chrome DevTools

In the DevTools window, navigate to the "Network" tab. The error message indicates that there was a failure in generating the QR code image using the Google Image Charts API.

To fix the QR code display issue either you have to upgrade Ezeelogin to version 7.37.5 or use https://www.ezeelogin.com/qr.html to generate new QR code.

Step 1

To fix the QR code display issue upgrade Ezeelogin to version 7.37.5.

 

Step 2

How to generate the Google 2fa QR code ?

You can use this method to generate the QR code in ezeelogin version below 7.37.5.

    1. Click on the no image icon from the Google authenticator page

That will lead to a page similar to the one shown below.

2. Copy the  complete URL

3. Open your web browser and go to the URL https://www.ezeelogin.com/qr.html.   

4. Paste the copied URL. Click Generate and Scan the QR code

 

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