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How to fix "The user does not exist" error in Ezeelogin GUI? Overview: This article describes how to fix the "The user does not exist" error in Ezeelogin by importing the LDAP user through the GUI and enabling auto-create or PAM-LDAP for backend... Read More

How to solve the error "The IP field must contain a valid public IP" while issuing a license? Overview: This article describes how to resolve the error "The IP field must contain a valid public IP" error while issuing a license by ensuring internet... Read More

Allow the user to switch when the command guard is enabled Overview: The following article describes how we can add the regular expression to switch users using the command guard feature. This article presents a simple guide to incorporating... Read More

ERROR: An error occurred while trying to submit the form (error: Internal Server Error) Overview: This article addresses the error: "ERROR: An error occurred while trying to submit the form (error: Internal Server Error)"which typically occurs... Read More

How to solve disconnection issues when attempting to log in to a server from the backend? Overview: This article outlines how to resolve disconnection issues when logging in to a remote server from backend by verifying the logs and addressing... Read More

How to hide the server details for a particular user group or gateway user ? Overview: This article describes how to hide the server details for a specific gateway user or user group within the Gateway by configuring the Access Control settings. ... Read More

Error: An error occurred while communicating with the server (error: Unknown) Overview: This article explains how to troubleshoot GUI communication errors and SSL-related issues in the Ezeelogin web interface. If there  any errors on the GUI,... Read More

How to login to the gateway server as a gateway user with Bash shell? Overview: This article describes how to log in to the gateway server as a gateway user with the Bash shell by updating user settings, modifying SSH configurations, and... Read More

Error: An error  occurred while trying to submit the form (error: Forbidden) Overview: This article helps to resolve an error that occurs while modifying the User-Server group in Access Control while handling a large volume of data, highlighting... Read More

How to switch the IP of Master/Slave installation ? Overview: This article describes how to switch the IP of a Master/Slave Ezeelogin installation by updating the license IP in the billing portal, upgrading both nodes, and reconfiguring them using... Read More