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 Billing

Understanding Upgrading/Downgrading license calculations?

Why is there a cost while downgrading? Why is that am I charged more than what I have purchased? Overview: This article describes the cost implications of upgrading and downgrading Ezeelogin licenses, where adjustments in payment reflect the setting... Read More

Install not allowed on this server

How to solve 'Install not allowed on this IP address. Contact Ezeelogin support team' error encountered while installing Ezeelogin? Overview: This article helps Ezeelogin admin users to resolve  "Install not allowed on this IP address.... Read More

How to Add /Edit License in the new Ezeelogin customer portal?

Managing licenses in the new ezeelogin customer portal Overview: This article provides a guide on managing licenses within the new Ezeelogin customer portal. It covers how to add a new license by logging into the portal, navigating to the Licenses... Read More

How to enable auto-renew in new billing portal?

Enable auto-renew in the new billing portal. Overview: This article describes how to enable auto-renewal in the new billing portal by toggling the settings in the orders tab or during invoice payment. There are 2 ways you can enable auto-renew. ... Read More

How to add credits in Ezeelogin Billing Portal?

Way to Add Credits in Ezeelogin Billing System Overview: This article explains how to add credits in the Ezeelogin customer portal. Log in, go to the "Credits" tab, click "Add," enter the amount and description, and finalize the addition using your... Read More

How can we purchase a license after trial?

Is it possible to change a trial license to production? Overview: This article provides a step-by-step guide for users on purchasing a license after the trial period by paying the invoice. You can change the trial license to the production by... Read More

How to update license from Ezeelogin Customer Portal?

Steps to update license from Ezeelogin customer portal Overview: This article explains the process of updating the Ezeelogin license through the customer portal, including modifying server count, billing cycle, and IP addresses for a seamless... Read More

How to change the billing cycle?

Modifying the license billing cycle(monthly to quarterly/half-yearly/yearly) Overview: This article explains how to change the billing cycle from monthly to quarterly, half-yearly, or yearly by logging into your customer portal, editing the license... Read More

Update card details in the new billing portal

How to update card details in new billing portal? Overview: This article explains how to update card details in the new billing portal by accessing the customer portal, selecting payment options, and adding a new card. Step 1: Login to your... Read More

How to pay an expired invoice from the new billing portal?

How to pay an expired invoice from the new billing portal to reactivate the expired license? Overview: This article provides a step-by-step guide for users to pay an expired invoice from the new billing portal to reactivate the expired license. ... Read More

How to pay an active invoice from the new billing portal?

Pay an active invoice from the new billing portal Overview: This article helps customers to pay an active invoice from the new billing portal. The unpaid invoice will remain active for 5 days. Ensure that payment is made before it expires. If your... Read More

Switch the IP of Master/slave installation

How to switch the IP of Master/Slave installation ? Overview: This article describes how to switch the IP of a Master/Slave Ezeelogin installation by updating the license IP in the billing portal, upgrading both nodes, and reconfiguring them using... Read More