How do I update my credit card details or change my billing methods? Overview: This article describes how to update credit card details or change billing methods through your customer portal, ensuring seamless management of payments and... Read More
Billing
Why is there a cost while downgrading? Why is that am I charged more than what I have purchased? Overview: This article describes the cost implications of upgrading and downgrading Ezeelogin licenses, where adjustments in payment reflect the setting... Read More
What steps should I take to update my credit card and use a different one? Overview: This article helps to update your credit card for billing on 2Checkout, visit the provided link if your current payment method is a credit card; otherwise,... Read More
How to solve 'Install not allowed on this IP address. Contact Ezeelogin support team' error encountered while installing Ezeelogin? Overview: This article helps Ezeelogin admin users to resolve "Install not allowed on this IP address.... Read More
Managing licenses in the new ezeelogin customer portal Overview: This article provides a guide on managing licenses within the new Ezeelogin customer portal. It covers how to add a new license by logging into the portal, navigating to the Licenses... Read More
Enable auto-renew in the new billing portal. Overview: This article describes how to enable auto-renewal in the new billing portal by toggling the settings in the orders tab or during invoice payment. There are 2 ways you can enable auto-renew. ... Read More
Way to Add Credits in Ezeelogin Billing System Overview: This article explains how to add credits in the Ezeelogin customer portal. Log in, go to the "Credits" tab, click "Add," enter the amount and description, and finalize the addition using your... Read More
Is it possible to change a trial license to production? Overview: This article provides a step-by-step guide for users on purchasing a license after the trial period by paying the invoice. You can change the trial license to the production by... Read More
Steps to update license from Ezeelogin customer portal Overview: This article explains the process of updating the Ezeelogin license through the customer portal, including modifying server count, billing cycle, and IP addresses for a seamless... Read More
Modifying the license billing cycle(monthly to quarterly/half-yearly/yearly) Overview: This article explains how to change the billing cycle from monthly to quarterly, half-yearly, or yearly by logging into your customer portal, editing the license... Read More
How to update card details in new billing portal? Overview: This article explains how to update card details in the new billing portal by accessing the customer portal, selecting payment options, and adding a new card. Step 1: Login to your... Read More
How to pay an expired invoice from the new billing portal to reactivate the expired license? Overview: This article provides a step-by-step guide for users to pay an expired invoice from the new billing portal to reactivate the expired license. ... Read More
Pay an active invoice from the new billing portal Overview: This article helps customers to pay an active invoice from the new billing portal. The unpaid invoice will remain active for 5 days. Ensure that payment is made before it expires. If your... Read More
How to switch the IP of Master/Slave installation ? Overview: This article describes how to switch the IP of a Master/Slave Ezeelogin installation by updating the license IP in the billing portal, upgrading both nodes, and reconfiguring them using... Read More