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 Common Errors & Troubleshooting

LICENSE No license

I get the error LICENSE No license Please contact support even though I have issued the license. Refer below steps if you are using the Ezeelogin cloud license: 1. Make sure that the gateway server has an outbound connection to the license... Read More

setup web ssh console in ezeelogin and ssh via browser

How to set up the WebSSH console in Ezeelogin and SSH via browser? WEB SSH Console is available within the GUI  from Ezeelogin 7.4.1 and above only. This feature lets you SSH use a browser and does not need an SSH terminal. White list your IP... Read More

npm install error - unable to get local issuer certificate

    Cannot install the node and getting the below error Error: unable to get local issuer certificate      This usually occurs when the outbound connection on port 443 has been blocked and can be resolved by running the command below :�... Read More

Disable two factor authentication from backend

How do I disable Two Factor Authentication (Google, Yubikey, Access Keyword, DUO) for the admin and others users? Refer to this article to disable 2FA from Ezeelogin GUI if you have admin privilege For Ezeelogin Version 7 and above 1. To... Read More

Configuration and error log files to check for troubleshooting

The Ezeelogin configuration file is located at /usr/local/etc/ezlogin/ez.conf Ezeelogin has two logs files one for the web interface and one for the backend ssh interface called the ezsh shell (short for the Ezeelogin backend shell) FRONTEND OR WEB... Read More

key_read: uudecode ssh user cant login with ssh key

User can't log in with their SSH key and I'm getting this error in /var/log/secure  Make sure that your public key is not corrupted. Try generating a new public key and paste it in the backend. Refer the following article to update the ssh... Read More

Configure Automatic su or sudo

How to configure Automatic su or sudo /switch user CentOS/Freebsd/Ubuntu servers? Check out the following video to ensure that you have configured the auto login correctly.   1. Add a server by providing Hostname, IP Address , Remote SSH login... Read More

Unable to login into cpanel/whm with one click

Unable to login into cpanel/whm with one click access Make sure that you are able to login manually with the root password shown in the ezsh backend interface. Edit the server having problems, and go to advanced settings and ensure that the fields ... Read More

How to upgrade MariaDB 5.5 to 10.x in CentOS 7 ?

How to upgrade MariaDB 5.5 to 10. x in CentOS 7 ?    1. Before upgrading the MariaDB, create a dump of the Ezeelogin database: root@jumpserver:~# mysqldump db_name > db_name_backup.sql -u root -p    Example:  root@jumpserver:~#�... Read More

Internal browser error: Failed to launch the browser process!

Internal browser error: Failed to launch the browser process! on accessing web portal proxy  Internal browser error: Failed to launch the browser process![0113/] No usable sandbox! Update your... Read More

vi editor having issues while logged in via ezeelogin

vi editor does not work as it should when editing files via ezeelogin   Try changing the terminal emulation to auto or vt102 and let us know if it solves the problem.  ... Read More

PHP extension ’mcrypt’ is required.

How to install php-mcrypt on Centos 64 bit ezeelogin ssh gateway server 'PHP extension 'mcrypt' is required.'Centos 5.x wget rpm -ivh epel-release-5-4.noarch.rpm yum install... Read More

ERROR for site owner: Invalid domain for site key

"ERROR for site owner:Invalid domain for site key" - reCAPTCHA: incorrect-captcha-sol  -Error message while setting up Google reCAPTHA   1. Make sure that you have generated reCAPTCHA API key for the IP,If you are accessing... Read More

’Failed to establish SSH session ’

'Failed to establish SSH session' error ; unable ssh via Ezeelogin shell  1.Make sure that the  iptables / firewall is not blocking ssh traffic (check ssh port is open on both gateway & target server) and make sure SSHD is not... Read More


If you get the error " Connection has been closed. Another user may have logged in on the remote windows machine"  while doing RDP into the remote windows server, then 'right click'->'inspect'-> click Console  tab as show... Read More

How to disable web terminal application in Cpanel ?

How to disable web terminal application in Cpanel ?  You can disable web terminal access in Cpanel by creating /var/cpanel/disable_whm_terminal_ui  file for WHM users. root@gateway:~# touch /var/cpanel/disable_whm_terminal_ui Read More

Token not found in Cpanel/WHM

Getting Token not found error or  Session Not found when accessing Cpanel/WHM 1. Ensure that the date & time on the target Cpanel/WHM server is correct. Also, make sure the date & time on the ssh gateway is correct as well.       Use... Read More

Map existing user group in LDAP to Ezeelogin user group

How can an existing LDAP user group be mapped to the Ezeelogin user group? FAQ: How to assign a user group for LDAP users? Is it possible to change the user group for LDAP users? Is it possible to use the same group name assigned in LDAP in... Read More

User add failed

User add failed.  sh: /usr/local/ezlogin/ezcltool: Permission denied Synopsis: This article will help the Ezeelogin users to fix the user add error shown in the GUI. Follow below steps to troubleshoot the issue. Step 1: Check if SELinux is... Read More

npm ERR! cb.apply is not a function

Getting the error  "npm ERR! cb.apply is not a function " when trying to install node modules to get  browser based ssh client working in Ezeelogin. [root@jumpbox webssh]#  npm install --production npm ERR!... Read More

setting session time out for the web interface

1. What is web session timeout?      It is an event occurring during an interval when a user does not perform any action. 2. How to set/enable session timeout in Ezeelogin Web Interface?    Login to Ezeelogin gateway machine/Server > Modify... Read More

How to set MySQL root password

SET MYSQL ROOT PASSWORD What is Mysql default  Password? The default user for MySQL is the root; by default, it has no password. If you set a password for MySQL and you can’t recall it, you can always reset it and choose another one. For... Read More

404 error on login with nginx

How to Solve 404 Errors in Nginx? Synopsis: This article provides a detailed guide on resolving 404 errors in Nginx. Ezeelogin installation is under the directory named 'gate' Step 1: In the Nginx configuration, within the location... Read More

Forcing RDP to use TLS Encryption

Forcing RDP to use TLS Encryption Windows Remote Desktop Protocol (RDP) is widely used by system administrators to provide remote operators access to internal systems and servers. In a shocking oversight, this connection does not use strong... Read More

Disabling reCAPTCHA

How do I disable recaptcha in database?To disable recaptcha on login page, connect to mysql on ezeelogin installed gateway and set login_captcha = N in the settings table of ezeelogin's database. You can find the database name, user and table... Read More

internal command ezinfo not displaying server details

Internal command ezinfo not displaying server details Make sure the user has been granted the privilege to 'view the server details' under Access-Control >> User-Action Also make sure that the under Settings->General->... Read More

502 on login with nginx

Getting 502 bad gateway error?1. Add the following in nginx.conf:      proxy_buffer_size 128k;      proxy_buffers 4 256k;      proxy_busy_buffers_size 256k;2. Add the following in the \.php$... Read More

vi editor not working , insert and delete not working in ssh

When we use "less" and "vi" editors, keys such as "Page Up/Down, Home/End, Ins/Del" are not working. How can we fix it?Try different options of Terminal Emulation in account preferences: ... Read More

Could not setup Ezeelogin Web SSH service

Web ssh server provides you with a service to manage your servers through a standard browser.        Error: Could not setup Ezeelogin Web SSH service 1. Make sure that "SELINUX" is disabled.      Check the status by the following command ... Read More

reCaptcha images not loading

The reCaptcha images are not loading Make sure that your client/desktop firewall does not block Make sure to unblock the rules in your windows/mac/Ubuntu desktop firewalls. Read More

PHP function ’exec’ is not available.

I get the error 'PHP function 'exec' is not available.' while installing ezeelogin?   This is because these functions are disabled in php.ini on the server.    Edit the php.ini file on the server and remove 'exec' from... Read More

Blank page when accessing Ezeelogin web panel or GUI

Unable to Access Ezeelogin Webpanel: Blank Page Issue 1.Make sure PHP is running on the server. 2. Make sure ioncube is loaded in PHP.3. Make sure all PHP modules such as php-mysql, php-json,php-gd, php-ldap, openssl, ioncube etc are loaded. PHP... Read More

Unable to open ssh session

I get the error "Unable to open session" while trying to ssh?1. Ensure that selinux is disabled the remote / target host. 2. Ensure that selinux is disable on the ssh gateway box as well.You may set selinux to disabled in /etc/selinux/config. The... Read More

Jump server ip to be licensed?

  To find out the IP of your jump server for which the license needs to be purchased, execute the following command on your ssh jump server         on the designated server wget -qO-    Execute the above... Read More

"Error: LDAP extension is not installed".

"Error: LDAP extension is not installed" while clicking ldap tab This error occurs if php-ldap extension is missing in your server. Make sure you get it installed by following the steps given below centos root@gateway:~# yum install php-ldap ... Read More

Slowness in SSH Session

SSH session is slow when Virtual shell is enabled Note: Virtual shell is an experimental feature. This feature will bring slowness to the SSH sessions and interactive activities such as file editors, top, etc. will not work as in a regular shell. ... Read More

Error log file and configuration file to troubleshoot

Where are the configuration and log files for troubleshooting? The configuration file is located at /usr/local/etc/ezlogin/ez.conf Ezeelogin has two log files one for the web interface and one for the backend ssh interface. 1. FRONTEND OR WEB... Read More

strange characters in the SSH logs recordings

Invisible control characters in the SSH logs recorded The ssh session recording feature logs every single key press hence non-printable key-strokes such as the backspace key, CTRL keys, Function keys etc shows up as these strange characters. qui... Read More

Error: Wrong passphrase or corrupted key

   1. Ensure that your SSH Private key does not contain weird characters while copy-pasting     2. If the ssh key generated is in OpenSSH format, you need to convert or regenerate the existing ssh key in PEM format using the commands below. ... Read More

SSL Certificate failed with MySQL SSL

Certificate verify failed   [root@gateway ~]# mysql -u ezlogin_cxn -p -h --ssl-ca=/etc/certs/ca.pem --ssl-cert=/etc/certs/client-cert.pem --ssl-key=/etc/certs/client-key.pemEnter password:ERROR 2026 (HY000): SSL connection error:... Read More

Unable to login to Ezeelogin Backend - CageFS-Cloudlinux

Login Issues with Ezeelogin Backend on CageFS-CloudLinux Unable to login via SSH into ezeelogin shell on CloudLinux server with CageFS enabled.  Error:"/usr/local/bin/ezsh: No such file or directory" With CageFS (CloudLinux) enabled, you might... Read More

License cache outdated but its not time yet

The license cache is outdated but it's not time yet This occurs due to an incorrect license file being cached. Delete the file the license cache file stored [root@gateway~]# mv /usr/local/etc/ezlogin/lic.dat /usr/local/etc/ezlogin/lic_old ... Read More

Google 2 factor authentication fails randomly

Invalid Google Authenticator code. Make sure the time is correct on the server and the mobile device. The server time is incorrect. The time on the server needs to be synchronized with a time server. Even, if the time on the server has an offset of... Read More

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