Common Errors & Troubleshooting Articles
F1 - F4 keys not working in ezsh when using PuTTY
Viewed 32830 times since Wed, Jun 14, 2017
In PuTTY configuration window, take Terminal > Keyboard. Change the "Function keys and keypad" setting to "Xterm R6". Read More
LICENSE: No license Please contact support@ezeelogin.com
Viewed 22274 times since Wed, Jun 14, 2017
I get the error LICENSE: No license Please contact support even though I have issued the license?     Do make sure that your main interface ip is indeed the ip for which the license has been issued. To verify if the correct ip has been issued the... Read More
setup web ssh console in ezeelogin and ssh via browser
Viewed 13757 times since Tue, Jan 30, 2018
WEB SSH Console is  available within the GUI  from Ezeelogin 7.4.1 and above only. This feature lets you ssh using browser and does not need a ssh terminal.   White list your ip address from which you are accessing ,as certain firewall programs... Read More
Disable two factor authentication (2FA Google, Yubikey , Access Keyword, DUO)
Viewed 12390 times since Thu, Jun 15, 2017
How do I disable Two Factor Authentication ( 2FA ) for the admin user and others? For Ezeelogin Version 7 and above   1. To disable  two factor authentication ( 2FA ) for admin user, run the following commands. root@jumpserver:~#... Read More
unable to ssh because ip not allowed because none of user’s groups are listed in AllowGroups
Viewed 12049 times since Thu, Jun 15, 2017
unable to ssh because of the errror " IP not allowed because none of user's groups are listed in AllowGroups"  Do comment out the line AllowGroups in /etc/ssh/sshd_config and restart sshd and try again. Read More
"Unable to open a session" - unable login to centos server from ezeelogin jump server
Viewed 11682 times since Mon, Sep 4, 2017
Unable to open a session- ssh session fails with pam_systemd(sshd:session): Failed to create session If you are unable to ssh via the ezsh interface and you get the error "unable to open a session" and you find these error on the remote server in ... Read More
Unable to connect to your database server using the provided settings.
Viewed 9897 times since Thu, Jun 15, 2017
 Unable to connect to your database server using the provided settings. Filename: core/Loader.php  Restart MySQL and ensure the MySQL server is running on the server.   Execute the following command to check status & restart MySQL server ... Read More
main admin user account suspended after entering incorrect security code
Viewed 8987 times since Wed, Jun 14, 2017
Main Admin user account suspended after entering incorrect security code. What should i do? The main ezadmin user would still be able to login into the web interface and unsuspend the user by editing the user. Note that this is possible only for the... Read More
sshd[902]: debug1:PAM: password authentication failed for an illegal user: Authentication failure
Viewed 8388 times since Thu, Feb 1, 2018
If you are getting the error when you configured pam_ldap for the backend ssh authentication. Ensure to uncomment following lines in /etc/ldap.conf # RFC 2307 (AD) mappingsnss_map_objectclass posixAccount user#nss_map_objectclass shadowAccount... Read More
License expired though its not time / How to flush license / Number of servers exceeds maximum limit
Viewed 7324 times since Wed, Jun 14, 2017
How to refresh license for Ezeelogin VERSION 6 & 7 You just need to click the license tab on the web gui of the Ezeelogin software to reload the license from the license server. This tab is viewable for the admin users only. Make sure https... Read More
How to reset Ezeelogin admin user password or security code
Viewed 7275 times since Thu, Jun 15, 2017
1. Login to Ezeelogin customer portal. 2. Select License tab & click on Reset Admin Password option corresponding to your license.       3. Select Reset password option and click RESET button.      4. Copy & execute the command on... Read More
Unknown cipher in list: TLSv1 SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure
Viewed 7175 times since Thu, Feb 15, 2018
  Upgrading to the latest version of Ezeelogin available in the customer portal is known to fix this issues. If you continue to have issues, do read ahead. Upgrading CURL to the latest version 7.59.0 will fix the issue while accessing Cpanel/WHM.... Read More
key_read: uudecode ssh user cant login with ssh key
Viewed 7160 times since Thu, Jun 15, 2017
User can't log in with their SSH key and I'm getting this error in /var/log/secure  Make sure that your public key is not corrupted. Try generating a new public key and paste it in the backend. Refer the following article to update the ssh... Read More
User add failed Cannot add user on this node: REMOTE HOST IDENTIFICATION HAS CHANGED!
Viewed 7075 times since Wed, Jun 14, 2017
I Cannot add a user on this node: REMOTE HOST IDENTIFICATION HAS CHANGED! (Reset fingerprint to authorize the change). The identity of your gateway server has changed(due to os reload, IP migration, etc). Reset the fingerprint of the... Read More
Configuration and error log files to check for troubleshooting
Viewed 6975 times since Thu, Jun 15, 2017
The Ezeelogin configuration file is located at /usr/local/etc/ezlogin/ez.conf Ezeelogin has two logs files one for the web interface and one for the backend ssh interface called the ezsh shell (short for the Ezeelogin backend shell) FRONTEND OR WEB... Read More
ERROR for site owner: Invalid domain for site key
Viewed 6972 times since Thu, Jun 28, 2018
"ERROR for site owner:Invalid domain for site key" - reCAPTCHA: incorrect-captcha-sol  -Error message while setting up Google reCAPTHA   1. Make sure that you have generated reCAPTCHA API key for the IP,If you are accessing ezeelogin via IP... Read More
Your system folder path does not appear to be set correctly. Please open the following file and correct this: index.php
Viewed 6948 times since Fri, Aug 10, 2018
Your system folder path does not appear to be set correctly. Please open the following file and correct this: index.php : error in ezeelogin webgui.   1. This could be due to insufficient permission for system folder.Give 755 permission to fix... Read More
Unable to login into cpanel/whm with one click
Viewed 6904 times since Wed, Jun 14, 2017
Unable to login into cpanel/whm with one click access Make sure that you are able to login manually with the root password shown in the ezsh backend interface. Edit the server having problems, and go to advanced settings and ensure that the fields &... Read More
no matching key exchange method found. Their offer: diffie-hellman-group1-sha1
Viewed 6664 times since Tue, Jan 2, 2018
Unable to ssh into EXOS network switch from ssh Jumphost, the error Message on the SSH Client is.... Unable to negotiate with ip on  port 22: no matching key exchange method found. Their offer: diffie-hellman-group1-sha1 The reason for the above... Read More
fatal: no matching mac found: unable to ssh due to strict cipher set for pci dss compliance on remote box
Viewed 6586 times since Fri, Sep 1, 2017
Q] Unable to remote servers which have strict ciphers enabled. On the target server's side we see the error: "fatal: no matching mac found: client hmac-sha1,hmac-sha1-96,hmac-md5,hmac-md5-96,hmac-ripemd160,hmac-ripemd160@openssh.com server hmac... Read More
PHP extension ’mcrypt’ is required.
Viewed 6462 times since Wed, Jun 14, 2017
How to install php-mcrypt on Centos 64 bit ezeelogin ssh gateway server 'PHP extension 'mcrypt' is required.'Centos 5.x wget http://dl.fedoraproject.org/pub/epel/5/x86_64/epel-release-5-4.noarch.rpm rpm -ivh epel-release-5-4... Read More
How do i disable google 2 factor authentication or other 2factor mechanisms in the GUI?
Viewed 6425 times since Wed, Jun 14, 2017
HOW TO RESET GOOGLE 2FA IF USER HAS ACCESS TO THE GUI AND HAVE ADMIN PRIVILEGES If you already an account with admin privileges, you can reset them via the GUI itself.Login as the admin user, navigate to the user list, select the user that had... Read More
reCaptcha: Could not open socket Connection timed out
Viewed 6334 times since Wed, Jun 14, 2017
Get the error reCaptcha: Could not open socket Connection timed out Make sure the URL https://www.google.com/recaptcha/api or www.google.com IPs are not blocked on the Ezeelogin installed servers. Read More
User add failed
Viewed 6320 times since Wed, Jun 14, 2017
1. User add in your Ezeelogin Web panel prompted with the following error:   "User add failed.  sh: /usr/local/ezlogin/ezcltool: Permission denied"   Check whether you have enabled SELinux on your server. You can check this by... Read More
NODE_RDP_PROTOCOL_X224_NEG_FAILURE()
Viewed 6269 times since Fri, Feb 2, 2018
If you get the error " Connection has been closed. Another user may have logged in on the remote windows machine"  while doing RDP into the remote windows server, then 'right click'->'inspect'-> click Console  tab as show... Read More
ubuntu xterm termimal issue Error opening terminal:xterm . Unable to login into ezeelogin shell
Viewed 6010 times since Mon, Jul 24, 2017
I get the following errors in ezeelogin.log while trying to get into ezeelogin shell"Error opening terminal: linux ": :"Error opening terminal: xterm": :"Error opening terminal: vt100".   Fix : root@server1:~# rmdir /usr/share/terminfo root... Read More
Configure Automatic su or sudo
Viewed 5976 times since Thu, Jun 15, 2017
How to configure Automatic su or sudo /switch user CentOS/Freebsd/Ubuntu servers?  check out the following video to ensure that you have configured the auto login correctly   1. Ensure that the remote ssh user has the bash shell enabled. The... Read More
ALERT: REMOTE HOST IDENTIFICATION HAS CHANGED! Contact Administrator.
Viewed 5750 times since Wed, Jun 14, 2017
I get the following error on SSH to a server in Ezeelogin.  "ALERT: REMOTE HOST IDENTIFICATION HAS CHANGED! Contact Administrator."This occurs when the destination server has its os reloaded or has new ip address. To solve the issueselect the... Read More
Token not found in Cpanel/WHM
Viewed 5570 times since Wed, Jun 14, 2017
Getting Token not found error or  Session Not found when accessing Cpanel/WHM 1. Ensure that the date & time on the target Cpanel/WHM server is correct. Also, make sure the date & time on the ssh gateway is correct as well.       Use the... Read More
Unable to add server using putty private key key pair. How to convert PPK file OpenSSH format
Viewed 5527 times since Thu, Jun 15, 2017
I am unable to add servers using putty generated private key pair( PPK) ?  Putty key is currently not supported in Ezeelogin. You have to convert it to OpenSSH format. To convert to OpenSSH format, you can use PuttyGen.Download and install PuttyGen... Read More
Can’t connect to local MySQL server through socket /tmp/mysql.sock
Viewed 5434 times since Thu, Jun 15, 2017
Failed to connect to database: Error: Can't connect to local MySQL server through socket '/tmp/mysql.sock' (2). . An error occurred. Please contact administrator.. Can’t connect to local MySQL server through socket ’3306 ... Read More
502 on login with nginx
Viewed 4966 times since Wed, Jun 14, 2017
Getting 502 bad gateway error?1. Add the following in nginx.conf:      proxy_buffer_size 128k;      proxy_buffers 4 256k;      proxy_busy_buffers_size 256k;2. Add the following in the \.php$ section:    fastcgi_buffer_size 128k;   ... Read More
Can we map existing user group in ldap to ezeelogin as ezeelogin user group ?
Viewed 4937 times since Mon, Sep 25, 2017
we have multiple group in ldap for different user which have different authorization groups, so if we map these user group via ldap  are these user will get authorized server to access ?        Yes, all you need to is create usergroup within... Read More
User modify failed Cannot modify user on this node: Authentication by ssh key failed
Viewed 4676 times since Wed, Jun 14, 2017
1. The error 'User modify failed Cannot modify user on this node: Authentication by ssh key failed' would occur when the ezeelogin installed node has its public key missing in /root/.ssh/authorized_keys. To add the key, execute the... Read More
The IP field must contain a valid public IP or how to install Ezeelogin on a machine in lan
Viewed 4294 times since Wed, Jun 14, 2017
The error "The IP field must contain a valid public IP" pop up when I enter lan ip or private ips as i need to install Ezeelogin on a machine in lan. How do I overcome this?You can install ezeelogin on a machine in LAN. The machine should have... Read More
Connection has been closed. Another user may have logged in on the remote windows machine
Viewed 4223 times since Thu, Jun 15, 2017
I am getting the following error while using the RDP via browser via the Ezeelogin GUI." Connection has been closed. Another user may have logged in on the remote windows machine " but there are no other users connected. On further investigation, i... Read More
In parallel shell i get "An error occurred. Please contact administrator"
Viewed 4194 times since Wed, Jun 14, 2017
In Parallel Shell i get the following "An error occurred. Please contact administrator" Make sure that in your mysql configuration file(/etc/my.cnf), the variables "user connections" and "max connections" are configured such that they are set 1.5... Read More
404 error on login with nginx
Viewed 4100 times since Wed, Jun 14, 2017
404 error in Nginx.Note that, the Ezeelogin installation is under the directory named 'gate' In the nginx conf location directive for the server section handling ezeelogin pages, add the following rewrite rule: if (!-f $request_filename)... Read More
reCaptcha images not loading
Viewed 3922 times since Wed, Jun 14, 2017
The reCaptcha images are not loading Make sure that your client/desktop firewall does not block https://www.google.com/recaptcha/api Make sure to unblock the rules in your windows/mac/Ubuntu desktop firewalls. Read More
Setting session time out for the webinterface
Viewed 3858 times since Wed, Jun 14, 2017
To modify the timeout values in the web interface, edit the config file     /usr/local/etc/ezlogin/ez.conf file and set the variable in seconds.        cookie_expiration 3600 The config file for EZ Version 5 would be /usr/local/etc... Read More
Error: Server login failed. sh: /usr/local/ezlogin/ezutil: Permission denied
Viewed 3824 times since Wed, Jun 14, 2017
Error: Server login failed. sh: /usr/local/ezlogin/ezutil: Permission denied   Make sure to disable selinux on your server. Run the command sestatus to see if selinux is enabled on server.You may disable selinux by editing /etc/sysconfig/selinux#... Read More
Getting "Could not load configuration" or 500 error on login page
Viewed 3796 times since Wed, Jun 14, 2017
"Could not load configuration" or 500 error on login page error.1. Make sure SELinux is disabled on the server. -bash-4.1# sestatus SELinux status: disabled   2. Also, make sure that ioncube is loaded in PHP. You can put up a phpinfo page and... Read More
’Failed to establish SSH session ’
Viewed 3740 times since Fri, Jun 22, 2018
'Failed to establish SSH session' error ; unable ssh via Ezeelogin shell    Make sure iptables / firewall is not blocking ssh traffic (check ssh port is open on both gateway & target server) and make sure SSHD is not blocked in /etc... Read More
sshd[3167]: pam_succeed_if(sshd:auth): requirement "uid >= 1000" not met by user "root"
Viewed 3739 times since Mon, Apr 27, 2020
 sshd[3167]: pam_succeed_if(sshd:auth): requirement "uid >= 1000" not met by user "root" Root login to remote server in ssh fails with the above message in /var/log/secure. To resolve the issue, ensure that "permit root login" is set to "yes" in... Read More
How to disable web terminal appllication in Cpanel ?
Viewed 3721 times since Fri, Jun 29, 2018
How to disable web terminal  application in Cpanel ?    You can disable web terminal access in Cpanel by creating /var/cpanel/disable_whm_terminal_ui  file for WHM users. root@gateway:~# touch /var/cpanel/disable_whm_terminal_ui Read More
Failed to Connect to IP: Permission Denied cPanel / WHM login
Viewed 3689 times since Thu, Jun 15, 2017
Unable to login into Cpanel/ whm. Getting the error Failed to Connect to IP: Permission Denied  Make sure you don't have any restrictions set in php.ini file and also make sure to disable SELinux on the server. Read More
what port should i open on my server firewall to fetch ezeelogin license?
Viewed 3664 times since Wed, Aug 16, 2017
What is the port number used to fetch ezeelogin license?  You just need to allow inbound traffic from license.ezeelogin.com & license2.ezeelogin.com  on port 443. Read More
Disabling reCAPTCHA
Viewed 3662 times since Wed, Jun 14, 2017
How do I disable recaptcha in database?To disable recaptcha on login page, connect to mysql on ezeelogin installed gateway and set login_captcha = N in the settings table of ezeelogin's database. You can find the database name, user and table... Read More
internal command ezinfo not displaying server details
Viewed 3611 times since Wed, Jun 14, 2017
Internal command ezinfo not displaying server details Make sure the user has been granted the privilege to 'view the server details' under Access-Control->User-to-server  Also make sure that the under Settings->General->... Read More
Internal command ezinfo or ezlist does not work even though i am in the admins group.
Viewed 3595 times since Thu, Nov 23, 2017
Internal commands like ezinfo or ezlist works only for the admin user created at the time of installation and has to be explicitly granted to other users belonging to the Admins group or Users belonging to other Usergroups. Grant the user View... Read More
Blank page when accessing Ezeelogin web panel or GUI
Viewed 3590 times since Wed, Jun 14, 2017
I get a blank page when accessing Ezeelogin webpanel.1. Make sure php is running on the server.2. Make sure ioncube is loaded in php.3. Make sure all php modules such as php-mysql, php-json,php-gd, php-ldap, openssl, ioncube etc are loaded. Php... Read More
vi editor having issues while logged in via ezeelogin
Viewed 3536 times since Wed, Jun 14, 2017
vi editor does not work as it should when editing files via ezeelogin   Try changing the terminal emulation to auto or vt102 and let us know if it solves the problem. https://www.ezeelogin.com/user_manual/Preferences.html    Read More
vi editor not working , insert and delete not working in ssh
Viewed 3490 times since Wed, Jun 14, 2017
When we use "less" and "vi" editors, keys such as "Page Up/Down, Home/End, Ins/Del" are not working. How can we fix it?Try different options of Terminal Emulation in account preferences: https://www.ezeelogin.com/user_manual/Preferences.html ... Read More
unable to start mysql in ubuntu 14 " logger command not found"
Viewed 3435 times since Thu, Jun 15, 2017
I get the error /etc/init.d/mysql: line 86: logger: command not found  Had to reinstall bsdutils and it worked. apt-get --reinstall install bsdutils Read More
Could not setup Ezeelogin Web SSH service
Viewed 3408 times since Sat, Nov 18, 2017
Could not setup Ezeelogin Web SSH service     1. Make sure that "SELINUX" is disabled.     you can check it by the following command  getenforce/sestatus        Configure  SELINUX=disabled  in the  /etc/selinux/config ... Read More
Unable to open ssh session
Viewed 3375 times since Thu, Jun 15, 2017
I get the error "Unable to open session" while trying to ssh?1. Ensure that selinux is disabled the remote / target host. 2. Ensure that selinux is disable on the ssh gateway box as well.You may set selinux to disabled in /etc/selinux/config. The... Read More
PHP function ’exec’ is not available.
Viewed 3347 times since Thu, Jun 15, 2017
I get the error 'PHP function 'exec' is not available.' while installing ezeelogin?   This is because these functions are disabled in php.ini on the server.    Edit the php.ini file on the server and remove 'exec'... Read More
Could not connect to database infinite loop on restore
Viewed 3346 times since Wed, Jun 14, 2017
Could not connect to database infinite loop on restore   Make sure that your mysql root password doesn't contain any single or double quote characters. Read More
no matching host key type found. Their offer: ssh-rsa,ssh-dss [preauth]
Viewed 3299 times since Mon, Jan 28, 2019
'no matching host key type found. Their offer: ssh-rsa,ssh-dss [preauth]' got this error in /var/log/secure  Check if  'ssh_host_rsa_key / ssh_host_dsa_key'is enabled on your /etc/ssh/sshd_config If not enabled add or... Read More
Error: Server login failed. Authentication by SSH key failed!. Remote Error: (1) if: Expression Syntax..
Viewed 3285 times since Thu, Jun 15, 2017
Error: Server login failed. Authentication by SSH key failed!. Remote Error: (1) if: Expression Syntax.. Make sure the ssh user is using the bash shell.   finger <username> or grep <username> /etc/passwd would show the shell in use.To... Read More
Could not connect to remote node database, primary server down in cluster
Viewed 3234 times since Thu, Jun 15, 2017
"Could not connect to remote node database" Primary server is down. I get the above error with cluster enabled.1. Ensure that the MySQL ports are open in firewall and that secondary is able to connect to primary on the MySQL port and is able to log... Read More
"Error: LDAP extension is not installed".
Viewed 3195 times since Fri, Sep 8, 2017
I Get the following error "Error: LDAP extension is not installed" while clicking  ldap tab   Make sure you are installed PHP-LDAP extension   centos yum install php-ldap ubuntu apt-get install php5-ldap/php7-ldap       Read More
vzctl enter veid fails. Unable to get term attr: Invalid argument
Viewed 3122 times since Wed, Jun 14, 2017
Login to openvz containers using vzctl enter fails with 'Unable to get term attr: Invalid argument' Make sure to disable virtual shell feature enabled for each user affected.   Read More
Unable to access Control Panel Error: Error occurred while communicating with the server
Viewed 3112 times since Thu, Jun 15, 2017
Unable to access Control Panel/ Cpanel/WHM and i am getting Error: Error occurred while communicating with the serverMake sure that the outbound ports for the control panel is open in the firewall. For Cpanel/WHM, ensure that outbound 2086/2087 ports... Read More
Jump server ip to be licensed?
Viewed 3102 times since Thu, Jun 15, 2017
To find out the ip of your jump server for which the license needs to be purchased, execute the following command on your ssh jump server designate wget -qO- http://ezeelogin.com/myip.php Execute the above command on the SSH gateway server... Read More
"An error occurred. Please contact administrator." - got error while trying to access remote server from jump server
Viewed 3052 times since Tue, May 8, 2018
"An error occurred. Please contact administrator." - Error in ssh shell while accessing remote server from ezeelogin bastion host. Looks for errors in the /home/{username}/ezsh.log. As you can see the user is unable to write the ssh sessions into the... Read More
Unable to ssh / An error occurred. Please contact administrator /
Viewed 3004 times since Thu, Jun 15, 2017
Unable to ssh / Unable to login to backend ezsh shell / backend shell exits with 'An error occurred. Please contact administrator.'1. Check the log file /home/{username}/ezsh.log for more details2. Check the log file /var/log/secure for... Read More
ssh session slow and not responsive
Viewed 2991 times since Thu, Jun 15, 2017
My ssh session over the ezeelogin ssh jumpbox are slow but they work fast over normal ssh sesssion?    Try with the virtual shell disabled / and the command filtering disabled globally and let us know if that makes a difference. To disable virtual... Read More
npm ERR! cb.apply is not a function
Viewed 2868 times since Wed, Oct 7, 2020
Getting the error  "npm ERR! cb.apply is not a function " when trying to install node modules to get  browser based ssh client working in Ezeelogin. [root@jumpbox webssh]#  npm install --production npm ERR! Linux 3.10.0-1127.18.2.el7... Read More
strange characters in the SSH logs recordings
Viewed 2855 times since Thu, Jun 15, 2017
Strange characters in the SSH logs recorded The ssh session recording feature logs every single key press hence non-printable key-strokes such as the backspace key, CTRL keys, Function keys etc shows up as these strange characters. qui[BS][BS][BS... Read More
Error: Reached maximum number of servers allowed by current license. Please upgrade license to add more servers.
Viewed 2735 times since Thu, Nov 2, 2017
You will have to upgrade your license so that you can add more servers If you have already upgraded and still keep getting the error, then make sure that you flush the cached license. In order to flush the license, simply login into the software... Read More
Why does the ssh log have control characters and looks different from the actual input?
Viewed 2672 times since Thu, Jun 15, 2017
Why does the ssh log have control characters and looks different from the actual input? The ssh logs with log type ' input', the ssh user logs would record the exact keyboard input including the ctrl characters.For example, you would be... Read More
ezsh segfault or kicked of ezsh ssh session or ssh session crash
Viewed 2670 times since Thu, Jun 15, 2017
ezsh segfault or ezsh shell crashes without any error messages and Kicked out of ezsh SSH backend shell. This is mostly likely occurring because of resource shortages. Raise the memory limits on the server and reboot.Also, make sure that security... Read More
ERROR db user: Incorrect datetime value: ’0000-00-00 00:00:00’ for column ’expiry’ at row 1
Viewed 2658 times since Tue, Feb 12, 2019
Got this error while upgrade "ERROR db user: Incorrect datetime value: '0000-00-00 00:00:00' for column 'expiry' at row 1 "   1. Execute the following query on mysql server before upgrade. You can find the Database logins from ... Read More
User add failed: Error waiting for connection: Cannot add user on this node: Could not connect
Viewed 2643 times since Wed, Jun 14, 2017
I get the following error on adding a new user"User add failed: Error waiting for connection: Cannot add user on this node: Could not connect" Make sure the gateway port is set correctly underSettings->General->Miscellaneous->SSH Gateway... Read More
Blank page in GUI and an error in SSH/backed shell ’ license expired!’
Viewed 2586 times since Wed, Aug 16, 2017
If you are suddenly getting a blank page in GUI and an error in SSH ' license expired!' and its not time for renewal.1. Double check that its not time for renewal.2. Flush your Ezeelogin license cache as follows Download http://downloads... Read More
Can’t connect to local MySQL server through socket ’3306 ’ in ezsh.log
Viewed 2561 times since Thu, Jun 15, 2017
I get the error 'Can't connect to local MySQL server through socket '3306 ' in ezsh.logEdit the file "/usr/local/etc/ezlogin/ez.conf" vi /usr/local/etc/ezlogin/ez.conf and correct the variable  db_port /var/lib/mysql/mysql... Read More
An error occurred. Please contact administrator.Connection to server.hostname closed.
Viewed 2559 times since Wed, Jun 14, 2017
I get the following error on login " An error occurred. Please contact administrator.Connection to server.hostname closed." cd /home/username tail ezsh.log This should get the answers for the error.Usually, it could be because of the MySQL... Read More
Cannot login to ezeelogin backend - CageFS-Cloudlinux
Viewed 2554 times since Wed, Jun 14, 2017
Unable to login via ssh into ezeelogin shell on cloudlinux server with Cagefs Enabled.Error:"/usr/local/bin/ezsh: No such file or directory" With CageFS (CloudLinux) enabled, you might want to exclude ssh gateway users. Add the username to file:  ... Read More
Unable to add server into Ezeelogin via webinterface. Password error, times out
Viewed 2534 times since Wed, Jun 14, 2017
Unable to add in servers in Ez webinterface. Get the error  Password fails,Times out.. etc.. Make sure that the Ezeelogin server ip is whitelisted and allows SSH traffic on the server that you are trying to add in. Make sure that you are able to... Read More
error log file and configuration file to troubleshoot
Viewed 2524 times since Thu, Jun 15, 2017
Where are the configuration and log files for troubleshooting? The configuration file is located at /usr/local/etc/ezlogin/ez.conf Ezeelogin has two logs files one for the web interface and one for the backend ssh interface.FRONTEND OR WEB INTERFACE... Read More
You don’t have permission to access /ezlogin/index.php/auth/login on this server
Viewed 2522 times since Fri, Aug 10, 2018
  Forbidden You don't have permission to access /ezlogin/index.php/auth/login on this server. Error message while accessing ezeelogin web gui.   This could be due to permission issue with ezeelogin webgui file .Correct the permission to fix... Read More
error: User modify failed Cannot modify user on this node: OS=FreeBSD: Command not found. OS: Undefined
Viewed 2446 times since Wed, Jun 14, 2017
The following error occurs while trying to change the password on a freebsd system." User modify failed Cannot modify user on this node: OS=FreeBSD: Command not found. OS: Undefined variable."set the root's shell to bash: chsh -s /usr/local... Read More
ssh session logs recorded are blank or unable to view the ssh logs recorded though there is listing of the ssh sessions that is in progress.
Viewed 2444 times since Fri, Mar 23, 2018
It is not possible to view the logs of an  ssh sessions recording in progress nor would it be possible to live stream the ssh session recording in real time when the ssh 'Encrypt SSH Logs' setting is enabled. Disable this setting to view... Read More
Blank page when clicking add server
Viewed 2434 times since Wed, Aug 16, 2017
Make sure that you can connect to license.ezeelogin.com server port 80 and 443 from your ezeelogin installed server.   Read More
Google 2 factor authentication fails randomly
Viewed 2421 times since Wed, Jun 14, 2017
Google 2 factor authentication does not work all the time The server time is incorrect. The time on the server needs to be synchronized with a time server. Even, if the time on the server has an offset of 5-10 seconds, the google 2factor... Read More
Error occured. Please contact the administrator - Permission Denied - creation failed
Viewed 2405 times since Thu, Jun 15, 2017
Unable to access Control Panel/ Cpanel/WHM and i am getting Error: Error occurred while communicating with the serverMake sure that the outbound ports for the control panel is open in the firewall. For Cpanel/WHM, ensure that outbound 2086/2087 ports... Read More
License cache outdated but its not time yet
Viewed 2386 times since Wed, Jun 14, 2017
This occurs due to an incorrect license files being cached. Delete the file the license cache file stored [root@localhost~]# rm -f /usr/local/etc/ezlogin/lic.dat Read More
Will i be able to access my server if the ezeelogin license server goes down?
Viewed 2340 times since Wed, Jun 14, 2017
Yes, you will be able to access your server even in the unlikely event of the license server going down as the license are cached on your server for 5 days. Also, the Ezeelogin license servers are located in multiple data centers across the globe for... Read More
keep getting logged out while trying to web gui in firefox and safari but login into the web interface via chrome works fine
Viewed 2294 times since Wed, Sep 27, 2017
  This usually happens when the time on your server is not correct. Sync your server time using ntpdate and ensure that server time is indeed correct. #ntpdate pool.ntp.org    Read More
How to search using IP or other fields instead of host name in jump server ssh interface or gui?
Viewed 2276 times since Fri, May 4, 2018
How to  search for server using hostname or ip address in the gui or ssh jump server interface? Under the Server tab, you can change the search option as show below.   How to  search for server using hostname, ip address, server group in the jump... Read More
mysqli::real_connect(): this stream does not support SSL/crypto Filename: mysqli/mysqli_driver.php
Viewed 2238 times since Tue, Jan 7, 2020
Unable to access the Ezeelogin web gui with SSL enabled. The error in the application logs(/var/www/ezlogin/application/logs/log-2020-01.php) was.. ERROR - 2020-01-07 09:29:42 --> Severity: Warning --> mysqli::real_connect(): this stream... Read More
"Blank page" error in webssh console
Viewed 2011 times since Tue, Jan 30, 2018
" Blank page." error in web ssh console    Reset the password of user  you have to reset the password of the user after upgrading to ezeelogin 7.4.0 Read More
stdin: is not a tty TERM Environment variable not set error
Viewed 2008 times since Fri, Jul 20, 2018
"stdin: is not a tty TERM Environment variable not set" error while accessing  ezeelogin shell.   Make sure that Virtual shell is disabled in user > edit user     Read More
Error: User add failed. Cannot add user on this node: FAILED: to establish SSH session
Viewed 1814 times since Thu, Sep 6, 2018
 Error: User add failed. Cannot add user on this node: FAILED: to establish SSH session Make sure iptables / firewall is not blocking ssh traffic         Add the following to allow localhost in iptables / firewall root@gateway :~#... Read More
PHP Fatal error: The file /usr/local/sbin/backup_ezlogin.php was encoded by the ionCube Encoder for PHP. Ioncube Encoder Error during Ezeelogin upgrade
Viewed 1596 times since Tue, Jul 24, 2018
PHP Fatal error: The file /usr/local/sbin/backup_ezlogin.php was encoded by the ionCube Encoder for PHP 5.6 and cannot run under PHP 7.1 or later. Please ask the provider of the script to provide a version encoded with the ionCube Encoder for PHP 7... Read More
Error opening terminal: xterm-256color.
Viewed 1584 times since Wed, Jul 31, 2019
Keep getting the error  " Error opening terminal: xterm-256color." in  /home/{username}/ezsh.log in the shell while the gui works fine.  edit the file /etc/environment and append lines as follows vi /etc/environment TERM=xterm-color   Read More
Node process fails to start with Error: Cannot find module ’express’
Viewed 1463 times since Wed, Sep 16, 2020
 Broswer based SSH Client not working and keep getting the below error when running webssh node application.  root@gate# PORT=22222 node --tls-min-v1.0 /var/www/ezlogin/application/external/webssh/index.js   Error: Cannot find module &... Read More
LDAP verification failed. Connection to {hostname} closed.
Viewed 1450 times since Fri, May 18, 2018
LDAP verification failed. Connection to {hostname} closed. in ubuntu   if its Ubuntu 16.x, do these on the server and try again. Simply link /etc/ldap dir with /etc/openldap would fix the issue.   root@jumpserver:~# ln -s /etc/ldap /etc/openldap... Read More
npm install error - unable to get local issuer certificate
Viewed 1403 times since Wed, Sep 23, 2020
 Cannot install node and getting the below error Error: unable to get local issuer certificate   This usually occurs when outbound connection on port 443 has been blocked and can be resolved by running the command below :  root... Read More
Error: User modify failed. Cannot modify user on other node: Authentication by SSH key failed!
Viewed 1327 times since Thu, Mar 7, 2019
Error: User modify failed. Cannot modify user on other node: Authentication by SSH key failed!   Check the following on slave/secondary node   1. The error ’User modify failed Cannot modify user on other node: Authentication by ssh key... Read More
Google Recaptcha shutdown issue
Viewed 1268 times since Tue, Jul 3, 2018
Google Recaptcha shutdown  If you are getting the below error message with captcha and can no longer login, upgrade to the latest version ( 7.5.0 & above ) of Ezeelogin available via the portal area. Also,  refer Disable Google recaptcha if... Read More
web interface very slow to load
Viewed 1097 times since Wed, Sep 19, 2018
If the Ezeelogin web gui is slow to load, do check if you have configured cluster. If you do, it may be due to one node not being able to communicate with the other node. If the slave is down, then disconnect the slave node from the master.  Login... Read More
Primary node showing the public ip instead of lan ip when cluster is configured
Viewed 1083 times since Wed, Nov 21, 2018
The cluster tab of master node shows the licensed secondary ip and not the lan ip of the slave node. This happens when the slave node is behind a NAT.  In order to correct the other node ip, run the following command /usr/local/ezlogin... Read More
getting config from other node failed
Viewed 1060 times since Wed, Jan 9, 2019
'getting config from other node failed'  error while installing secondary/slave   Touch build.dat file in /usr/local/etc/ezlogin/ directory on primary node root@jumpserverprimary:~# touch  /usr/local/etc/ezlogin/build.dat   Read More
Class ’DOMDocument’ not found
Viewed 1055 times since Thu, Oct 25, 2018
Getting error on clicking SAML tab  Class 'DOMDocument' not found /var/www/ezlogin/application/third_party/saml/lib/IdPMetadataParser.php   Installing php-dom package fixed the issue. Read More
User could not be found on the system:: No error information
Viewed 971 times since Thu, May 30, 2019
Get the error 'User could not be found on the system: No error information" in /home/{username}/ezsh.log.  Users are not found even though id  <username> returns the UID and GID. This happen when you have configured ezeelogin with... Read More
Error: User add failed. Cannot add user on this node. user already exists
Viewed 936 times since Fri, Mar 15, 2019
"Error: User add failed. Cannot add user on this node" error while adding user in Ezeelogin.   1. Check if the user exists on the Ezeelogin installed server by finger or id command.  root@gateway ~]# id {username} root@gateway ~]# finger... Read More
How to fix: “EPROTO” Error after upgrading Node’s version in RDP?
Viewed 914 times since Wed, May 20, 2020
How to fix " EPROTO" Error after upgrading Node version? If you are getting protocol error, after upgrading Node version you just need to add --tls-min-v1.0 to the nodejs command in Settings->General->Miscellaneous->Nodejs Command.       Read More
Could not download binary package. Please manually download it from downloads.ezeelogin.com
Viewed 911 times since Thu, Apr 4, 2019
Could not download binary package. Please manually download it from https://downloads.ezeelogin.com/bins/ezlogin_7.x.x_bins_Linux.tar.bz2 and pass the absolute path to the file using -usebin parameter. 1. Manually download the binary package file... Read More
Severity: error --> Exception: Class ’DOMDocument’ not found /var/www/ezlogin/application/third_party/saml/src/Saml2/IdPMetadata Parser.php 113
Viewed 762 times since Mon, Dec 9, 2019
   If you are getting the above error, you need to install the DOM extension. You can do so on Debian / Ubuntu using: root@ubuntu:~  apt-get install php-dom/php-xml And on Centos / Fedora / Red Hat: root@localhost:~ yum install php... Read More
Install not allowed on this server
Viewed 720 times since Fri, Mar 20, 2020
To allow install on your server you can contact the support team Please contact Ezeelogin support team  24*7 Live Chat support/Helpdesk  Read More
Internal browser error: Failed to launch the browser process!
Viewed 645 times since Wed, Nov 11, 2020
Internal browser error: Failed to launch the browser process! on accessing web portal proxy        If you're getting the above error while accessing the web portal proxy, you need to enable username spaces in the kernel. Run the... Read More
ERROR creating DB user: Password hash should be a 41-digit hexadecimal number (0) . ERROR granting access for DB user: Can’t find any matching row in the user table (0)
Viewed 609 times since Thu, Aug 6, 2020
Get the error on MySQL version 8:  ERROR creating DB user: Password hash should be a 41-digit hexadecimal number (0) .   ERROR granting access for DB user: Can't find any matching row in the user table (0)      For MySQL 8.0 and above, add... Read More
Error on login to Cpanel/WHM from ezeelogin {"status":"success"}
Viewed 571 times since Thu, Nov 12, 2020
Error on  login to Cpanel/WHM from ezeelogin with one click access "  {"status":"success"}  "  1. Click on the license tab to refresh your license   2. Flush your browser cache and relogin to the ezeelogin web interface and try accessing the... Read More
An error occurred while trying to submit the form
Viewed 562 times since Tue, Feb 25, 2020
Error: An error occurred while trying to submit the form - got this error while saving account > pasword > new yubikey    For PHP < 7.2, needs XML extension is required Install php-xml extension to fix this error   On ubuntu  ... Read More
ERROR - --> Severity: error --> Exception: Call to undefined function utf8_encode() /var/www/ezlogin/application/libraries/Yubico/Yubico.php 397
Viewed 530 times since Fri, Mar 27, 2020
    You need to install php-xml extension.You can do so on Ubuntu/Debian by using: root@jumpserver:~# apt-get install php-xml root@jumpserver:~# service apache2 restart   And on Centos / Fedora / Red Hat: root@jumpserver:~# yum install... Read More
Backup Ezeelogin failed during Ezeelogin version upgrade
Viewed 528 times since Tue, Jul 28, 2020
Backup Ezeelogin failed during Ezeelogin version upgrade  when the php version on the server is upgraded to install the newer version of Ezeelogin.  The backup script fails because it was encoded with a different version of Ioncube.  Always run... Read More
Trying to install or update a seondary as primary. Use -as_primary option to force it.
Viewed 500 times since Tue, Oct 27, 2020
Error: Trying to install or update a secondary as primary. Use -as_primary option to force it.   This is because you are trying to upgrade master node that has been issued secondary license for its ip in the customer portal. If you still want to go... Read More
UnAuthorized IP Address when using proxy
Viewed 496 times since Mon, Jun 1, 2020
  UnAuthorized IP Address when using proxy   Make sure you have enabled the " Proxy Allow All " option from ezeelogin gui > Settings > General > Security > Proxy Allow All   Read More
LICENSE: ERROR 1032
Viewed 491 times since Sat, Nov 7, 2020
This error can be resolved by using standalone license.  Please contact Ezeelogin support team 24*7 Live Chat Support /Helpdesk  to issue standalone license  How to install Ezeelogin using standalone license? Read More
Error: Wrong passphrase or corrupted key
Viewed 407 times since Mon, Nov 9, 2020
   1. Ensure that your SSH Private key does not contain weird characters while copy-pasting     2. If the ssh key generated is in openssh format , you need to regnerate the ssh key using the following command root@localhost:~  ssh... Read More
ERROR granting access for DB user: Access denied for user ’root’@’%’ to database during upgrade
Viewed 398 times since Fri, May 22, 2020
Getting the error ERROR granting access for DB user: Access denied for user 'root'@'%' to database 'ezlogin_sdzeh' while upgrading Ezeelogin installation to the latest version.   After you enter as the root user check... Read More
License mismatch! This Ezeelogin was installed with a different license.
Viewed 361 times since Thu, Jul 16, 2020
License mismatch! This Ezeelogin was installed with a different license   If you get the following error in the license tab contact the Ezeelogin  24*7 Live Chat support/ Helpdesk       Read More
Could not load style files while accessing Ezeelogin GUI
Viewed 316 times since Thu, Dec 3, 2020
  Error: Image does not gets loaded while accessing Ezeelogin GUI   1. Refused to load the stylesheet, because it violates the following content Security Police directive: “style-src ‘self’ ‘unsafe-inline’”.Note that ... Read More
Error while logging with saml credentials
Viewed 301 times since Fri, Sep 25, 2020
Error while trying to login using saml credentials   invalid_response Unable to extract public key Request ID: ONELOGIN_7a4bb336c24aa25e8d8e022a65b08ec9730f2ccd Not authenticated    Saml response not received Signature... Read More
Switching node states in Ezeelogin Cluster
Viewed 281 times since Sat, Jan 2, 2021
Switching  node roles ( master/slave)  in Ezeelogin Cluster   In the event  when  the Master node state has  changed to "slave state"  and you would like to revert it  to how it was originally since the master node is back online. Login into... Read More
How to install node in Ezeelogin gateway server?
Viewed 270 times since Mon, Dec 7, 2020
How to install node in the Ezeelogin gateway server using the rpm package?  1.Install nodejs in Centos - 6,7,8 root@gateway:#   curl -sL https://rpm.nodesource.com/setup_14.x |bash - root@gateway:# yum install -y nodejs root@gateway:#... Read More
Deleting entries in the mysql database table gwactivity_logs
Viewed 245 times since Fri, Oct 30, 2020
Deleting entries in the Ezeelogin database table gwactivity_logs for house keeping. Its would be required to reduce the size of the Ezeelogin mysql database table gwactivity_logs as it would cause the Ezeelogin software upgrade  to slow down... Read More
Could not bind to any LDAP server: error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed (self signed certificate in certificate chain)
Viewed 229 times since Thu, Jan 14, 2021
Error: Could not bind to any LDAP server: error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed (self signed certificate in certificate chain) If you are getting the above error when you configured ldap from ezeelogin gui ... Read More
channel 0: open failed: administratively prohibited: open failed
Viewed 220 times since Thu, Feb 11, 2021
On trying to SSH using the command  ,  the following errors are thrown in the command line ssh -J bastion_host_server   remote_host_server channel 0: open failed: administratively prohibited: open failed stdio forwarding failed... Read More
Jump server user password expired
Viewed 211 times since Tue, Dec 22, 2020
Gateway SSH User password expired If you are getting the below message when logging into the GUI, then it's time for you to reset the password for the ssh gateway user and go ahead with the  login. This is a security feature as it is... Read More
How to disable 2FA from Ezeelogin GUI?
Viewed 194 times since Mon, Mar 8, 2021
Disable 2FA from Ezeelogin GUI? 1. You can disable 2FA under Settings >> General>> Two Factor Authentication. Untick the checkboxes for 2FA which are  Enable Google Authenticator, Enable Duo, Enable Yubikey, Enable Access Keyword and... Read More
No Two-factor Authentication configured. Contact Administrator
Viewed 163 times since Tue, Feb 2, 2021
No Two-factor Authentication enabled This error happen while enabling Enforce Two Factor authentication and disable all Two Factor authentication . Run the following command to fix this issue by enable the Twofactor authentication.   root... Read More
function keys in htop command not working in putty
Viewed 140 times since Fri, Feb 12, 2021
The Function keys ( F1,--F9)  in  Linux  command htop is not  responding. To resolve this,  make sure to set the "Terminal Emulation" function to "Auto" under  "Account -> Preferences ->Terminal Emulation"   Once the, Terminal Emulation... Read More
How to delete multiple users in Ezeelogin?
Viewed 108 times since Fri, Mar 12, 2021
How to delete all users in Ezeelogin? Change the number of users listing in Ezeelogin to maximum by selecting the Rows to 100.     2. Select all users in Ezeelogin and click on the delete button to remove the users.    Note: If you get an "... Read More