Common Errors & Troubleshooting

How to resolve the issue of F1-F4 keys not working in ezsh when using PuTTY? Overview: This article provides a solution for gateway users facing problems with the F1-F4 keys while using ezsh when connecting through PuTTY. Step 1: To fix the... Read More

Prevent PuTTY window from closing during an SSH session and display the error message? Overview: This article explains how to prevent PuTTY windows from closing during an SSH session if there is any error on the server side. By default, PuTTY... Read More

I get the error LICENSE: No license Please contact support even though I have issued the license. Overview: This article offers step-by-step troubleshooting for the "LICENSE No license" error in Ezeelogin, even after issuing the license. It... Read More

How to set up the WebSSH console and SSH via browser? Overview: This article explains the process of setting up and using the WebSSH console in Ezeelogin, which allows users to securely SSH into servers directly from a web browser without needing a... Read More

How to solve "channel 0: open failed: administratively prohibited: open failed" error got while trying to SSH? Overview: This article helps gateway users to resolve the error "channel 0: open failed: administratively prohibited: open failed"... Read More

Unable to open a session- ssh session fails with pam_systemd(sshd:session): Failed to create session Overview: This article provides troubleshooting steps to resolve the "Unable to open a session" error that occurs when logging into the remote... Read More

How to solve the error sshd[3167]: pam_succeed_if(sshd:auth): requirement "uid >= 1000" not met by user "root" ? Overview: This article explains, how to resolve the error "sshd[3167]: pam_succeed_if(sshd:auth): requirement "uid >= 1000" not... Read More

Resolving error: 'unable to get local issuer certificate' during node installation Overview: This article describes how to resolve the 'unable to get local issuer certificate' error during Node installation by temporarily... Read More

Resolving SSH Access Issue: "IP not allowed because none of the user's groups are listed in AllowGroups" Overview: This article details a solution for enabling SSH access by temporarily commenting out the AllowGroups directive in /etc/ssh... Read More

SET MYSQL ROOT PASSWORD Overview: This article provides an overview of setting, resetting, and recovering the MySQL root password across different versions, including MySQL 8.0, MySQL 5.7, and MariaDB, along with troubleshooting steps for password... Read More

How do I disable Two Factor Authentication (Google, Yubikey, Access Keyword, DUO) for admin and other users? Overview: This article describes how to disable Two Factor Authentication (Google, Yubikey, Access Keyword, DUO) for admin and other users... Read More

Troubleshooting PAM authentication failures: Illegal user authentication in SSH Overview:   This article tackles SSH authentication failures due to pam_ldap configuration, specifically addressing errors such as "sshd[902]: debug1:PAM: password... Read More

How to resolve database connection issues in gateway server. Overview: This article helps gateway users to solve the 'ERROR: Unable to connect to your database server using the provided settings. Filename: core/Loader.php' Step 1: Ensure... Read More

How to resolve an issue while logging into cPanel/WHM with one click? Overview: This article helps Ezeelogin gateway users resolve issues while logging into cPanel/WHM. Step 1: Ensure that you are able to manually log into the remote server with... Read More

How to fix "User add failed. Fingerprint changed: Cannot modify user on this node: REMOTE HOST IDENTIFICATION HAS CHANGED! (Reset fingerprint to authorize the change)" shown in the GUI. Overview: This article will help gateway users fix the error ... Read More

Ezeelogin configuration and error logs Overview: This article details the configuration file location and the log files for the web interface and backend SSH (ezsh shell) interface, including how to find and analyze these logs for troubleshooting. ... Read More

How to resolve error "Error: Could not bind to any LDAP server: 80090308: LdapErr: DSID-0C090434, comment: AcceptSecurityContext error, data 52e, v4f7c" ? Overview: This article helps in resolving the error "Error: Could not bind to any LDAP server:... Read More

Troubleshooting system folder path errors in ezeelogin web GUI Overview: This article guides administrators through resolving errors related to the system folder path configuration in gateway server. It covers two main steps: adjusting folder... Read More

How to configure Automatic su or sudo /switch user CentOS/Freebsd/Ubuntu servers? Overview: This article outlines how to add a remote server using a non-root user for SSH login and configure automatic sudo or su to switch to the root user. Check... Read More

userauth_pubkey: signature algorithm ssh-rsa not in PubkeyAcceptedAlgorithms Overview: This article provides steps to troubleshoot and resolve the "userauth_pubkey: signature algorithm ssh-rsa not in PubkeyAcceptedAlgorithms" error, enable ssh-rsa... Read More

How to unsuspend super admin user account or any other gateway user account when they are locked out? Overview: This article will help to unsuspend the superadmin user (created at the time of Ezeelogin installation) or any other gateway user... Read More

How to solve ’Internal browser error: Failed to launch the browser process!’ error while accessing web portal proxy? Overview: This article helps Ezeelogin gateway users to solve the 'Internal browser error: Failed to launch the... Read More

User can't log in with their SSH key and I'm getting this error in /var/log/secure Overview: This article explains how to resolve SSH login issues by updating a user's public key, either through the backend of gateway server or by... Read More

Troubleshooting "Connection has been closed" error in windows RDP Overview: This article provides solutions for resolving the "Connection has been closed" error in Windows RDP. It advises using the web console to inspect error details and... Read More

Reset ezeelogin super admin user password or security code Overview: This article describes the step-by-step process to securely reset the admin password in Ezeelogin, ensuring continued access and security for your server environment. Resetting... Read More

Troubleshooting "Failed to Establish SSH Session" errors with ezeelogin Overview: This article addresses troubleshooting steps for resolving "Failed to establish SSH session" errors encountered when using Ezeelogin's shell interface. Covering... Read More

vi editor does not work as it should when editing files via ezeelogin Try changing the terminal emulation to auto or vt102 and let us know if it solves the problem. https://www.ezeelogin.com/user_manual/Preferences.html   Read More

Installing php-mcrypt on Ezeelogin SSH gateway server Overview: This article addresses how to resolve the error "PHP extension ’mcrypt’ is required" that occurs during the installation of Ezeelogin due to the absence of the php-mcrypt... Read More

Resolving the "Invalid Domain for Site Key" reCAPTCHA error Overview: This article addresses the "ERROR for site owner: Invalid domain for site key" issue encountered while setting up Google reCAPTCHA. It provides solutions to ensure that the... Read More

How to fix Error: Server login failed. sh: /usr/local/ezlogin/ezutil: Permission denied Overview: This article will help the gateway users to fix the error "Error: Server login failed. sh: /usr/local/ezlogin/ezutil: Permission denied". Step 1:... Read More

How to solve key Exchange Method Mismatch in SSH: diffie-hellman-group1-sha1 Offered? Overview: This article helps to resolve the error "no matching key exchange method found. Their offer: diffie-hellman-group1-sha1" while logging into EXOS... Read More

SSH Connection Error: No Matching MAC Found Due to Strict Cipher Set for PCI DSS Compliance Overview: This article helps to resolve SSH connection error arising from strict cipher requirements under PCI DSS compliance by upgrading Ezeelogin to... Read More

Disable web terminal application in Cpanel  Overview: This article explains how to disable web terminal application in Cpanel for WHM users. Disable web terminal access in Cpanel by creating /var/cpanel/disable_whm_terminal_ui file for WHM users.... Read More

How to solve Error: Server login failed. Authentication by SSH key failed!. Remote Error: (1) if: Expression Syntax? Overview: This article will help the gateway users resolve the error "Error: Server login failed. Authentication by SSH key failed!.... Read More

How to force RDP to use TLS Encryption? Overview: This article provides instructions on how to force Remote Desktop Protocol (RDP) to use TLS encryption. Windows Remote Desktop Protocol (RDP) is widely used by system administrators to provide... Read More

Troubleshooting SSL Certificate Verification Failures in MySQL Overview: This article provides guidance on troubleshooting SSL certificate verification failures in MySQL, covering certificate verification, SSL/TLS configuration, and credential... Read More

How to solve the error "reCaptcha: Could not open socket Connection timed out" while logging into gateway server? Overview: This article will help the admin user to fix the error "reCaptcha: Could not open socket Connection timed out" while logging... Read More

Issue with Adding Servers Using Putty Generated Private Key Pair (PPK) Overview: This article describes how to convert Putty-generated private key pairs (.ppk) to OpenSSH format for compatibility with Ezeelogin and other systems. The putty key is... Read More

Fixing the "Error opening terminal" Issue on Ubuntu Overview: This article describes how to resolve the "Error opening terminal" issue on Ubuntu by recreating the terminfo symlink from /lib/terminfo to /usr/share/terminfo. If you encounter the... Read More

Resolving "unknown cipher in list" and "SSLv3 alert handshake failure" errors Overview: This article describes troubleshooting steps for resolving TLSv1 SSL handshake failures due to unknown cipher issues. Note: Upgrading to the latest version... Read More

How to Solve 404 Errors in Nginx? Overview: This article provides a detailed guide on resolving 404 errors in Nginx. Ezeelogin installation is under the directory named 'gate'  Step 1: In the Nginx configuration, within the location... Read More

How to fix the error "ALERT: REMOTE HOST IDENTIFICATION HAS CHANGED! Contact Administrator" when connecting via SSH to a remote server? Overview: This article helps in resolving the error "ALERT: REMOTE HOST IDENTIFICATION HAS CHANGED! Contact... Read More

LDAP Configuration Errors: Could not bind to any LDAP server: error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed (self signed certificate in certificate chain) Overview: This Article Addresses An LDAP Configuration... Read More

Getting Token not found error or  Session Not found when accessing Cpanel/WHM Overview: This article describes the troubleshooting steps for resolving cPanel/WHM login issues by ensuring the correct date & time, disabling SELinux, resetting... Read More

'no matching host key type found. Their offer: ssh-rsa,ssh-dss [preauth]' got this error in /var/log/secure  Check if  'ssh_host_rsa_key / ssh_host_dsa_key'is enabled on your /etc/ssh/sshd_config If not enabled add or uncomment... Read More

Resolving "npm ERR! cb.apply is not a function" Error in Ezeelogin Overview: This article addresses the npm ERR! cb.apply is not a function error when installing node modules for the browser-based SSH client in Ezeelogin. The issue arises from a... Read More

How to solve Error: User modify failed. Cannot modify user on this node: Authentication by SSH key failed!? Overview: This article provides step-by-step instructions for troubleshooting the error "Error: User modify failed. Cannot modify user on... Read More

Error: User add failed. sh: 1: /usr/local/ezlogin/ezcltool: Permission denied Overview: This article will help the Ezeelogin users fix the user add error shown in the GUI. Follow the below steps to troubleshoot the issue. You might have received... Read More

How to solve the error "Failed to connect to database: Error: Can't connect to local MySQL server through socket '/tmp/mysql.sock' (2). An error occurred. Please contact administrator"? Overview: This article provides steps to... Read More

Troubleshooting "Connection has been closed" Error in Ezeelogin RDP via Browser. Overview: This article describes how to resolve the "Connection has been closed. Another user may have logged in on the remote Windows machine" error in gateway servers... Read More

Configuring Session Expiry for the Web Interface Overview: This article explains what a web session timeout is and provides the steps to set session timeout in the Ezeelogin Web Interface. This error commonly occurs when the server loses cookies... Read More

In Parallel Shell I get the following "An error occurred. Please contact the administrator" Overview: This article explains how to resolve the error "An error occurred. Please contact the administrator" when using the parallel shell. Make sure... Read More

Troubleshooting: 'ezinfo' command does not display server details Overview: This article describes steps to resolve the issue where the internal command 'ezinfo' does not display server details by adjusting user privileges and... Read More

How to Resolve the ERROR: " PHP function 'exec' is not available." while Installing Ezeelogin. Overview: This article describes steps to resolve the 'PHP function 'exec' is not available' error during Ezeelogin... Read More

Trouble with SSH and Backend EZSH Shell: 'An error occurred. Please contact the administrator.' Overview: This article describes troubleshooting steps for resolving issues with SSH and backend EZSH shell access, focusing on log analysis,... Read More

How to solve the error "The IP field must contain a valid public IP" while issuing a license? Overview: This article describes how to resolve the error "The IP field must contain a valid public IP" error while issuing a license by ensuring internet... Read More

ERROR: 502 bad gateway error Overview:  This article describes steps to resolve a 502 Bad Gateway error in nginx by adjusting buffer sizes in nginx.conf and restarting the nginx service. If you're encountering a 502 Bad Gateway error on... Read More

How to fix non-responsive navigation keys in "less" and "vi" editors? Overview: This article addresses the issue of non-responsive navigation keys such as "Page Up/Down, Home/End, Ins/Del" in "less" and "vi" editors. Step 1: Try different options... Read More

How to solve Ldap failed error in Ezeelogin? Overview: This article explains how to troubleshoot an LDAP failure in Ezeelogin when the LDAP server is not reachable, including using the telnet command to check connectivity to the LDAP server. This... Read More

How to solve Error: "Could not setup Ezeelogin Web SSH service"? Overview: This article describes troubleshooting steps for resolving the error "Could not setup Ezeelogin Web SSH service," which includes disabling SELinux, installing SSL... Read More

How to solve "An error occurred. Please contact administrator." when accessing the remote server from Ezeelogin? Overview: This article provides a solution for the error "An error occurred. Please contact the administrator" encountered while... Read More

How to solve when reCaptcha images are not loading while logging into the gateway server? Overview: This article will help the admin user to fix the issue with loading the reCAPTCHA image while logging into the Ezeelogin GUI. Step 1: Check the... Read More

How to solve "Error: LDAP extension is not installed" while clicking ldap tab? Overview: This article helps to resolve the "Error: LDAP extension is not installed" encountered while clicking the LDAP tab in Ezeelogin by installing the php-ldap... Read More

Unable to access the Ezeelogin web gui with SSL enabled Overview: This article explains how to resolve the issue of being unable to access the Ezeelogin web GUI with SSL enabled. The error logs indicated an issue with the MySQL SSL configuration.... Read More

Internal commands like ezinfo or ezlist work only for the admin user created at the time of installation and have to be explicitly granted to other users belonging to the Admins group or Users belonging to other User groups. Grant the user View... Read More

Unable to access Control Panel/ Cpanel/WHM and I am getting Error: Error occurred while communicating with the server Overview: This article provides troubleshooting steps for resolving access issues to Control Panel/Cpanel/WHM, emphasizing the... Read More

Unable to Access Ezeelogin Webpanel: Blank Page Issue Overview: This article provides a checklist for verifying PHP, Ioncube, SELinux status, server time, IP licensing, and SSL settings for a successful Ezeelogin installation. Step 1: Make sure... Read More

Solve Error: Could not load configuration or 500 error on the login page Overview: This article provides step-by-step instructions to troubleshoot and resolve errors that occurred on the login page. Step 1: Make sure SELinux is disabled on the... Read More

I get the error /etc/init.d/mysql: line 86: logger: command not found 1. We need to reinstall bsdutils in ubuntu 14 server No longer supported root@gateway:~# apt-get --reinstall install bsdutils Read More

How to solve the error while changing the password on a FreeBSD system? Overview: This article addresses the error encountered when changing the password on a FreeBSD system. To solve the error set the root's shell to bash: root@gateway:~#... Read More

Ezeelogin Troubleshooting: Error Logs and Configuration Files   Overview: This article provides information about error log files for both backend operations and web interface(Webgui), along with instructions on monitoring console errors. ... Read More

How to solve the error "Unable to open session" while trying to SSH? Overview: This article helps gateway users to resolve the error "Unable to open session" while trying to SSH. Step 1: Ensure that SELinux is disabled on the gateway server as... Read More

Invisible control characters in the SSH logs recorded Overview: This article describes how the SSH session recording logs every key press of the Ezeelogin gateway users which appear as strange characters in the logs and explains the different modes... Read More

How to fix "userauth_pubkey: signature algorithm ssh-dss not in PubkeyAcceptedAlgorithms"? Overview: This article describes how to fix the "userauth_pubkey: signature algorithm ssh-dss not in PubkeyAcceptedAlgorithms" error by enabling ssh-dss in... Read More

Troubleshooting Blank GUI Page and "License Expired" SSH Error. Overview: This article describes steps to troubleshoot a blank GUI page and "license expired!" SSH error in Ezeelogin by verifying renewal status and flushing the license cache using a... Read More

How to solve "Could not connect to remote node database" Primary server is down? Overview: This article provides troubleshooting steps to resolve the "Could not connect to remote node database" error while configuring the cluster by verifying port... Read More

How to solve could not connect to the database infinite loop on restore? Overview: This article describes how to address the 'could not connect to the database' infinite loop on restore by ensuring that the MySQL root password does not... Read More

How to resolve the issue of slow SSH sessions when the virtual shell is enabled? Overview: This article helps gateway users in disabling the virtual shell feature, which can cause slowness to SSH sessions. Step 1: To disable virtual shell for a... Read More

Unable to login into Cpanel/WHM. Getting the error Failed to Connect to IP: Permission Denied Overview: This article describes steps to resolve the "Unable to login into cPanel/WHM: Failed to Connect to IP: Permission Denied" error by checking php... Read More

How to solve Error: 'Can't connect to local MySQL server through socket '3306 ' found in ezsh.log Overview: This article describes steps to resolve the 'Can’t connect to local MySQL server through socket '3306&... Read More

How to resolve the issue where logging into OpenVZ containers using vzctl fails with the error 'Unable to get term attr: Invalid argument'? Overview: This article will help gateway users to fix the error encountered while logging into... Read More

Resolving Function Key Issues in htop command  Overview: This article explains how to resolve unresponsive function keys (F1–F9) in htop on Linux by setting "Terminal Emulation" to "Auto" in Ezeelogin and adjusting PuTTY’s "Function keys... Read More

Resolving "wrong passphrase or corrupted key" error in ezeelogin Overview: This article addresses the "Wrong passphrase or corrupted key" error in Ezeelogin. Ensure your SSH private key is free from unusual characters. Convert or regenerate the key... Read More

Troubleshooting "Error opening terminal: xterm-256color" in Shell Overview: This article describes troubleshooting the 'Error opening terminal: xterm-256color' issue in the shell. Edit the file /etc/environment and append the lines as... Read More

How to fix the error message "User add failed: Error waiting for connection: Cannot add user on this node: Could not connect" that appears in the GUI? Overview: This article will help the gateway users resolve the error "User add failed: Cannot add... Read More

Handling incorrect datetime value during ezeelogin upgrade Overview: This article covers fixing the "Incorrect datetime value" error during upgrade. Run UPDATE db_prefix_users SET expiry=NULL WHERE expiry='0000-00-00 00:00:00'; before... Read More

How can I resolve the issue of a blank page appearing when I click on "Add Server"? Overview: This article provides a guide to verify connectivity from your gateway server to license.ezeelogin.com on ports 80 (HTTP) and 443 (HTTPS) using Telnet,... Read More

How to solve Error: User add failed. Cannot add user on this node: FAILED: to establish SSH session  Overview: This article provides steps to resolve the error "Error: User add failed. Cannot add user on this node: FAILED: to establish SSH session"... Read More

Current License Limit Reached: Upgrade to Add More Servers Overview: This article explains how to fix the "Error: Reached maximum number of servers allowed by the current license. Please upgrade license to add more servers."  by upgrading your... Read More

How to solve "Unable to proceed to URL due to invalid certificate error in Chrome"? Overview: This article helps in accessing Ezeelogin GUI while encountering the 'Your Connection is Not Private' warning message in Chrome and macOS. It is... Read More

How to solve Error: Error occurred while communicating with the server while accessing Control Panel/ Cpanel/WHM? Overview:This article explains how to troubleshoot the "Error occurred while communicating with the server" issue while accessing... Read More

Fixing Permission Issues in Ezeelogin Web GUI Overview: This article addresses errors in Ezeelogin's web GUI due to permission issues with specific files and directories. It provides step-by-step instructions to correct permissions for /var... Read More

How to resolve ezsh segfault error or ezsh shell crashes without error messages, causing you to be logged out of the Ezeelogin backend? Overview: The article outlines troubleshooting steps to resolve EZSH shell crashes and segfault errors, focusing... Read More

Troubleshooting errors when unable to add servers in the Ezeelogin web Interface: password failures, timeouts, and more Overview: This article provides troubleshooting steps for adding servers in the Ezeelogin web interface, addressing issues like... Read More

Troubleshooting "ezsh shell disallowed" error for SSH gateway users Overview: This article describes SSH gateway users encountering the 'Ezsh shell disallowed' error while accessing the backend via SSH, highlighting the need for explicit... Read More

How to solve the error the error "An error occurred. Please contact the administrator. Connection to the server, hostname closed"? Overview: This article helps Ezeelogin gateway users to fix the error "An error occurred. Please contact... Read More

Resolving 'Cannot find module 'express' Error in Browser-based SSH Client Overview: This article describes how to resolve the 'Cannot find module 'express'' error in a browser-based SSH Client by installing the... Read More

Understanding SSH Log Formatting Issues and Resolving Them. Overview: This article describes how to resolve SSH log formatting issues by enabling comprehensive session logging in the Ezeelogin web interface. If you've noticed that your SSH... Read More

Login Issues with Ezeelogin Backend on CageFS-CloudLinux Overview: This article addresses SSH login issues with Ezeelogin on CloudLinux servers with CageFS enabled, and provides steps to exclude gateway users to resolve the error. Unable to login... Read More