Getting "Could not load configuration" or 500 error on login page

"Could not load configuration" or 500 error on login page error.

1. Make sure selinux is disabled on server.

-bash-4.1# sestatus

SELinux status: disabled

2. Also, make sure that ioncube is loaded in php. You can put up a phpinfo page and view them via browser to make sure that Ioncube is indeed loaded.

3. The "Could not load configuration error" occurs normally on cpanel servers where open_base dir protection enabled. In such case you would need to add the ezeelogin system dir as well the ezeelogin web directory into the path as well.

          www_folder /home/matt/public_html/ezeelogin/
         system_folder /home/matt/ezeelogin_system_files/

     You can find the paths to these directories from the configuration file"/usr/local/etc/ezlogin/ez.conf"

#cat /usr/local/etc/ezlogin/ez.conf
system_folder /home/matt/ezeelogin_system_files/
force_https no
uri_path /ezeelogin/
db_host localhost
db_port 3306
db_name ezeelogin_matt233
db_user ezeelogin_matt122
db_pass 34sdf34aed
db_prefix 2t3edd
cookie_encryption_key 234234
cookie_name asdfsdf
cookie_path /ezeelogin/
www_folder /home/matt/public_html/ezeelogin/
admin_user adminmatt

4. Check the permission of configuration file

root@serv2:~# ls -la /usr/local/etc/ezlogin/ez.conf

-rw-r--r-- 1 root root 337 Aug  9 15:13 /usr/local/etc/ezlogin/ez.conf

If not give sufficient permission for ez.conf file by the following command. 

root@serv2:~# chmod 644 /usr/local/etc/ezlogin/ez.conf


5. Open apache configuration file /usr/local/apache/conf/httpd.conf and look for the following entry in the virtual host that you have installed Ezeelogin in.

<IfModule mod_php5.c>
php_admin_value open_basedir "/home/matt/public_html:/usr/lib/php:/usr/local/lib/php:/tmp:/usr/local/etc/ezeelogin:/home/matt/ezeelogin_sys"

6. if you continue to get 500 errors, make sure the permission of the www_folder is set to that of user owning it.

Also check the apache error logs for error.
tail -f /usr/local/apache/logs/error_log

Also check the ezeelogin webpanel logs for error.
tail -f /home/matt/ezeelogin_sys/logs/log-2012-xx-xx.php

1 (1)
Article Rating (1 Votes)
Rate this article
    Attached Files
    There are no attachments for this article.