Skip to Content

Google authenticator QR code image broken

How to fix the broken Google authenticator secret QR code image while configuring Google 2FA in Ezeelogin?

The QR code generation feature experiences an impact due to the deprecation of the Google Image Charts API, resulting in the QR code not being displayed as expected.

In order to fix the problem permanently, upgrade to Ezeelogin version 7.37.5 ( PHP 8.2, PHP 8.1),  7.36.3 (PHP 7.1 & above), 7.27.7 (PHP 5.6 - 7.0) or to latest version

As a temporary solution , proceed to Step 2  below to generate the Google Authenticator QR code image that can be scanned using the Google Authenticator App on your smartphones.


Download and upgrade to the latest version of Ezeelogin compatible with the PHP version currently being run on the gateway server.

Step 1

To fix the QR code display issue upgrade Ezeelogin to version 7.37.5 or to latest version.


Step 2 ( Temporary solution without out having to upgrade Ezeelogin )

How to generate  the Google 2fa QR code image?

You can use this method  temporarily to generate the QR code image to scan the Google Authenticator secret on your Smartphones.

    1. Click on the broken Google Authenticator Secret QR code image

That will lead to a page similar to the one shown below.

2. Copy the  complete URL


3. Open your web browser and go to the URL

4. Paste the copied URL and Click Generate.

5. Scan the generated QR code using the authenticator app.



Related Articles