User add failed

Error: User add failed. sh: 1: /usr/local/ezlogin/ezcltool: Permission denied

Overview: This article will help the Ezeelogin users fix the user add error shown in the GUI. Follow the below steps to troubleshoot the issue.

You might have received this error while trying to add the gateway user.

To troubleshoot the error while adding the gateway user, we will check the firewall, verify permissions, and ensure the SSHD configuration.

Step 1: Check if SELinux is enabled on the server. Run the command below to verify this.

root@gateway:~# sestatus

SELinux status: enabled

root@gateway:~# vim /etc/sysconfig/selinux

SELINUX=disabled

Step 2: Ensure that the permissions of files and directories are correct.

root@gateway:~# chmod 755 /usr/local/ezlogin/ezcltool

root@gateway:~# chmod 751 /usr/local/ezlogin

root@gateway:~# chmod 751 /usr/local

root@gateway:~# chmod 751 /usr

Step 3: Ensure to set below settings in /etc/ssh/sshd_config.

root@gateway:~# vim /etc/ssh/sshd_config

#SSHD Global Settings
AllowTcpForwarding no
PubkeyAuthentication yes
PasswordAuthentication yes

Following these steps will ensure that you resolve the "Permission denied" error when adding a gateway user in your gateway server.

User add failed