Token not found in Cpanel/WHM

Getting Token not found error or  Session Not found when accessing Cpanel/WHM

1. Ensure that the date & time on the target Cpanel/WHM server is correct. Also, make sure the date & time on the ssh gateway is correct as well.
       Use the command #ntpdate to correct the date& time on the remote cpanel server.

root@camry:~# ntpdate

2. Ensure that SELinux is disabled on the gateway server as well as the remote server where you are unable to login via Cpanel/WHM. You may set selinux to disabled in /etc/selinux/config. The command sestatus  should return 'disabled' as the result. If you get a command not found error , it means selinux is not installed and you can move to the next step.

[root@camry ~]# sestatus

SELinux status:                 disabled

3. Reset the root password of the target linux node via the ssh gateway web gui. Ensure that you are able to manually login into the target server outside of the ssh gateway with the current root password set in the ssh gateway.You can view the current server password by pressing the 'tab' key.


4.  Ensure that you  are able to telnet to target machine 2087 port from ezeelogin gateway server.

root@gateway:~# telnet <IP or hostname of cpanel > 2087

5. Ensure that the hostname of the remote server resolves in the DNS, if not Edit the server, Under Advanced, set the 'Cp Use DNS' field to 'NO'.

5. Flush your Browser cache and then relogin into the ezeelogin web interface and try accessing the Cpanel/WHM.
6. Ensure that the control panel username and password is empty in advanced section for cpanel/whm.



Do contact support if you are still unable to get this resolved.

5 (1)
Article Rating (1 Votes)
Rate this article
    Attached Files
    There are no attachments for this article.
    Related Articles RSS Feed
    ERROR for site owner: Invalid domain for site key
    Viewed 6952 times since Thu, Jun 28, 2018
    npm ERR! cb.apply is not a function
    Viewed 2819 times since Wed, Oct 7, 2020
    Error: Server login failed. Authentication by SSH key failed!. Remote Error: (1) if: Expression Syntax..
    Viewed 3279 times since Thu, Jun 15, 2017
    sshd[3167]: pam_succeed_if(sshd:auth): requirement "uid >= 1000" not met by user "root"
    Viewed 3694 times since Mon, Apr 27, 2020
    key_read: uudecode ssh user cant login with ssh key
    Viewed 7133 times since Thu, Jun 15, 2017
    How to fix: “EPROTO” Error after upgrading Node’s version in RDP?
    Viewed 898 times since Wed, May 20, 2020
    PHP extension ’mcrypt’ is required.
    Viewed 6446 times since Wed, Jun 14, 2017
    Error: Wrong passphrase or corrupted key
    Viewed 403 times since Mon, Nov 9, 2020
    Viewed 489 times since Sat, Nov 7, 2020
    Unable to add server into Ezeelogin via webinterface. Password error, times out
    Viewed 2530 times since Wed, Jun 14, 2017