User add failed: Error waiting for connection: Cannot add user on this node: Could not connect

I get the following error on adding a new user

"User add failed: Error waiting for connection:
 Cannot add user on this node: Could not connect"

  • Make sure the gateway port is set correctly under
    Settings->General->Miscellaneous->SSH Gateway port


  • The gateway ssh port would be the port that is sshd is listening on.
    If you are running a slave cluster, make sure that sshd is listening on the same port as the master.
  • Also, make sure are you able to login with the following command.

    ssh [email protected] -p<port number>

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