Encountering "An error occurred. Please contact administrator." in SSH Shell When Accessing the Remote Server from the Ezeelogin Bastion Host

Overview: This article describes an error that typically arises due to permission issues when writing SSH sessions to the directory /var/log/ezlogin/. The solution involves checking the /home/<username>/ezsh.log for specific errors and fixing log file permissions using a command provided by Ezeelogin.

1. Look for errors in the /home/{username}/ezsh.log.

You can see the user is unable to write the SSH sessions into the directory /var/log/ezlogin/

2. Fix the log permission by executing the following command in your gateway server: