Getting "Could not load configuration" or 500 error on login page

"Could not load configuration" or 500 error on login page error.

1. Make sure SELinux is disabled on the server.

-bash-4.1# sestatus

SELinux status: disabled


2. Also, make sure that ioncube is loaded in PHP. You can put up a phpinfo page and view them via browser to make sure that Ioncube is indeed loaded.


3. The "Could not load configuration error" occurs normally on CPanel servers where open_base directory protection enabled. In such case you would need to add the Ezeelogin system directory as well the Ezeelogin web directory into the path as well.

www_folder /home/matt/public_html/ezeelogin/

system_folder /home/matt/ezeelogin_system_files/

You can find the paths to these directories from the configuration file "/usr/local/etc/ezlogin/ez.conf"

root@serv2:~# cat /usr/local/etc/ezlogin/ez.conf
system_folder /home/matt/ezeelogin_system_files/
force_https no
uri_path /ezeelogin/
db_host localhost
db_port 3306
db_name ezeelogin_matt233
db_user ezeelogin_matt122
db_pass 34sdf34aed
db_prefix 2t3edd
cookie_encryption_key 234234
cookie_name asdfsdf
cookie_path /ezeelogin/
www_folder /home/matt/public_html/ezeelogin/
admin_user adminmatt


4. Check the permission of configuration file.

root@serv2:~# ls -la /usr/local/etc/ezlogin/ez.conf

-rw-r--r-- 1 root root 337 Aug  9 15:13 /usr/local/etc/ezlogin/ez.conf

If not give sufficient permission for ez.conf file by the following command. 

root@serv2:~# chmod 644 /usr/local/etc/ezlogin/ez.conf


5. Open the apache configuration file "/usr/local/apache/conf/httpd.conf" and look for the following entry in the virtual host that you have installed Ezeelogin in.

<IfModule mod_php5.c>
php_admin_value open_basedir "/home/matt/public_html:/usr/lib/php:/usr/local/lib/php:/tmp:/usr/local/etc/ezeelogin:/home/matt/ezeelogin_sys"


6. If you continue to get 500 errors, make sure the permission of the www_folder is set to that of the user owning it.


If you still continue to get errors, contact Ezeelogin support with the following logs.
root@serv2:~# tail -f /usr/local/apache/logs/error_log
root@serv2:~# tail -f /home/matt/ezeelogin_sys/logs/log-2012-xx-xx.php


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