Error: User not found. Contact administrator.

How to fix error (LDAP or Windows AD): User not found. Contact administrator.

Refer below error log of user steve in gateway server.

Make sure you have installed nscd and it's running.

root@gateway ~]# yum install nscd -y

root@gateway ~]# systemctl status nscd

1. Import user from LDAP tab, refer below screenshot.

2. After the successful import of the selected user it will display the status as 'saved' as shown in the screenshot below.

3.If the user already exists , it will display the status as 'No change' as shown in the screenshot below

4.The imported users can be viewed under the Users Tab as shown below