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Unable to initialize Duo Security Two Factor Authentication. Please make sure the system time is correct on the gateway server.

810  Rakhi March 5, 2026  Common Errors & Troubleshooting

Error: Unable to initialize Duo Security Two Factor Authentication.
Please make sure the system time is correct on the gateway server.

This error occurs at the backend due to DUO Web SDK. Ezeelogin have already patched a fix for this, and the new version of Ezeelogin (7.45.0) supports Web SDK v4. The latest Ezeelogin version (7.45.0) has been released and includes the updated Duo libraries that resolve the Duo Web SDK deprecation warnings. Hence you can upgrade to the latest version(7.45.0).

 

For more details, please refer to:
Duo advisory: https://help.duo.com/s/article/945 
Ezeelogin KB news: https://www.ezeelogin.com/kb   
Change Log : https://www.ezeelogin.com/kb/news/ezeelogin-jump-server-software-version-7450-released-55.html

 

 

Note:  If you are running a PHP version lower than 8.1, you will need to upgrade PHP to version 8.1 or above to support the latest Ezeelogin version. https://www.ezeelogin.com/kb/article/upgrade-php-from-7-x-to-8-x-in-rhel8-612.html

Make sure to take the complete backup of Ezeelogin before php upgrade: https://www.ezeelogin.com/kb/article/how-to-create-a-complete-backup-of-ezeelogin-installation-70.html

Please follow the steps below to upgrade Ezeelogin to the latest version:


1. Run the below command to fully backup the current installation.

root@gateway ~]# /usr/local/sbin/backup_ezlogin.php

2. Download the latest Ezeelogin package corresponding to the PHP version running on your gateway server.

root@gateway ~]# wget  https://downloads.ezeelogin.com/ezlogin_7.45.0_php84.bin # for PHP 8.4
root@gateway ~]# wget  https://downloads.ezeelogin.com/ezlogin_7.45.0_php82.bin # for PHP 8.3 or 8.2
root@gateway ~]# wget  https://downloads.ezeelogin.com/ezlogin_7.45.0_php81.bin # for PHP 8.1

3. Make sure to re-set up the ionCube Loader. Also, ensure that you restart the web server and PHP-FPM (if available).

3.1. Create new directory and move existing ioncube files.

root@gateway:~# mv /usr/local/ioncube /usr/local/ioncube_backup

3.2. Re-download Ioncube package and extract it to correct directory.

root@gateway:~# wget https://downloads.ioncube.com/loader_downloads/ioncube_loaders_lin_x86-64.tar.gz

root@gateway:~# tar -zxf ioncube_loaders_lin_x86-64.tar.gz && mv ioncube /usr/local

3.3. Restart web server and FPM (if available).

root@gateway:~# systemctl restart apache2

root@gateway:~# systemctl restart php-fpm

4. Run the below command to upgrade Ezeelogin using a single command. Replace the Ezeelogin package name, database root username, and password.

root@gateway :~# sh ezlogin_7.45.0_php82.bin -- -dbsuser <(root)db_username> -dbspass <(root)db_password> -skipgeolite -auto -force -ACCEPT_SETTINGS -I_ACCEPT_EULA -skipbackup -update

Related Articles:
Upgrade Ezeelogin Jump server to the latest version
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