How to solve "An error occurred. Please contact administrator." when accessing the remote server from Ezeelogin?

Overview: This article provides a solution for the error "An error occurred. Please contact the administrator" encountered while accessing a remote server from the ezsh shell. This issue is typically caused by permission problems when writing SSH sessions to the /var/log/ezlogin/ directory. The resolution involves checking the log file for specific errors and correcting the log file permissions using a command.

Step 1: Check for the errors in the /home/{username}/ezsh.log.

Step 2: Fix the log permission by executing the following command in your gateway server: