Common Errors & Troubleshooting

Import servers from CSV and automatically set the password Overview: The article explains how to import servers into Ezeelogin without password authentication using either the Global SSH Key or a Custom Key via a CSV file. 1. Import servers from... Read More

How to resolve the Error: "No server group" ? Overview: This article describes resolving the "No Server Group" error by granting the necessary user permissions. Error report in GUI and backend: Why does it happen?Because the gateway user has not... Read More

How can you automate/non-interactive Ezeelogin installation? Overview: This article explains how to automate the installation or update of Ezeelogin in a non-interactive manner using command-line parameters, allowing for seamless setup without... Read More

How to fix Authentication by key or password not supported while trying to login to remote servers? Overview: This article explains how to fix the "Authentication by key or password not supported" error by enabling PasswordAuthetication or... Read More

How to resolve "License Expired" error when generating user reports using eztool script? Overview: This article describes resolving the "License Expired" error in eztool by checking license server connectivity and manually generating the license... Read More

How to fix ERROR db portals: Column 'login_url' cannot be null when trying to upgrade Ezeelogin to the latest version? Overview: This article explains how to fix the Column 'login_url' cannot be null error when upgrading... Read More

Why key authorization is not working in a remote server through the gateway? Overview: This article describes troubleshooting steps to resolve key authorization issues in a remote server accessed through a gateway. It covers enabling... Read More

How to fix 'LICENSE ERROR:0812' and 'Server time out of sync' issues in Ezeelogin? Overview: This article helps users to resolve the "Server time out of sync. Please correct Server time." error in the web GUI and the "LICENSE... Read More

How to fix the error: "Failed to get user authentication list" in the Ezeelogin shell (ezsh)? Overview: This article describes how to resolve the "Failed to Get User Authentication List" error in remote server through gateway server by resetting... Read More

/usr/bin/mosh: Did not find mosh server startup message. (Have you installed mosh on your server.) Overview: This article provides steps to resolve the issue when Mosh is disallowed while attempting to use it for remote shell access. When trying... Read More

Frequently occurring issues after upgrading Ezeelogin Overview: This article covers common issues that may occur after upgrading Ezeelogin and provides solutions to resolve them. Upgrade Ezeelogin Jump server to the latest version 1. ezsh shell... Read More

Error: Cannot find host Overview: This article explains how to fix the "Cannot find host" error in Ezeelogin by modifying the Use DNS setting either per server or globally to inherit or disable DNS usage. The error occurs if you have enabled the... Read More

How do I change the authentication method to use only password to remote servers added in Ezeelogin? Overview:  This article explains how to switch authentication in Ezeelogin to password-only by removing all assigned SSH keys, including global... Read More

How can the MyISAM table corruption error be repaired in the Ezeelogin database (MySQL or MariaDB)? Overview: This article describes how to fix MyISAM table corruption in the Ezeelogin database by checking logs for errors, backing up the database,... Read More

CHANGE MAPPED SUBSSH GROUP Overview: This article explains how to change the mapped group of a Sub SSH user in Ezeelogin and outlines the effect of changes on active SSH sessions. For instance, currently, the Sub SSH user Martin is under User... Read More

Error: User modify failed. Cannot modify user on this node: Authentication by SSH key not supported!       OR Error: User modify failed. Cannot modify user on other nodes: Authentication by SSH key not supported! Overview: This article explains... Read More

Error: 'Can't contact LDAP server' while saving LDAP setting from Ezeelogin GUI Overview: This article describes the troubleshooting steps to resolve the error "Can't contact LDAP server" in Ezeelogin by enabling the debug logs,... Read More

Can we use the same database instance for cluster setup? Overview: This article describes why cluster setup requires separate databases for primary and secondary nodes, as using a single instance causes conflicts like "Database already exists"... Read More

PHP Fatal error:  Maximum execution time of 30 seconds exceeded in /var/www/ezlogin/application/third_party/vendor/phpseclib/phpseclib/phpseclib/Math/BigInteger/Engines/PHP.php  This error might occur in Apache web server error logs due to the... Read More

How to solve Error: No Matching Host Key Type Found ? Overview: This article helps to resolve the error No Matching Host Key Type Found  when trying to SSH into older OS vesrions. When trying to SSH into an older OS versions, you might see an... Read More

Error: An error  occurred while trying to submit the form (error: Forbidden) Overview: This article helps to resolve an error that occurs while modifying the User-Server group in Access Control while handling a large volume of data, highlighting... Read More

How to resolve error: Duo health check failed: invalid_client: Integration type does not support frameless access? Overview: This article describes how to resolve the "Duo health check failed: invalid_client" error by switching to the Universal... Read More

How to fix "The user does not exist" error in Ezeelogin GUI? Overview: This article describes how to fix the "The user does not exist" error in Ezeelogin by importing the LDAP user through the GUI and enabling auto-create or PAM-LDAP for backend... Read More

Error creating sub ssh user with a non-root user Overview: This article describes an error that occurs when attempting to create a sub SSH user while logged in as a non-root user.  This error commonly arises when you've initially configured... Read More

How to solve ’Server Already Exists’ and ’Duplicate Entry’ errors while importing servers? Overview: This article explains how to resolve the "Server Already Exists" and "Duplicate Entry" errors that occur while importing... Read More

How to solve error Error: An error occurred while communicating with the server (error: Internal Server Error)? Overview: This article describes how to resolve an "Internal Server Error" caused by PHP script timeout. This error usually occurs... Read More

How to resolve error: Cannot Read DB Password while Ezeelogin version upgrade? Overview: This article describes resolving the "Cannot Read DB Password" error during Ezeelogin upgrade by restoring ez.conf or DB credentials and resetting the database... Read More

ERROR db sshlogs: Incorrect string value: '\xA0\xA0.dc2...' for column 'file' at row 1 Overview: This article covers how to fix the "Incorrect string value" error in the sshlogs table during Ezeelogin upgrades due to... Read More

Addressing Stale Connections: No Active Sessions Detected Overview: This article describes an error where a gateway user is reported to have too many connections, even though they are not actively connected. The Error would state that the gateway... Read More

How to solve disconnection issues when attempting to log in to a server from the backend? Overview: This article outlines how to resolve disconnection issues when logging in to a remote server from backend by verifying the logs and addressing... Read More

Error: An error occurred while communicating with the server (error: Unknown) Overview: This article explains how to troubleshoot GUI communication errors and SSL-related issues in the Ezeelogin web interface. If there  any errors on the GUI,... Read More

ERROR: An error occurred while trying to submit the form (error: Internal Server Error) Overview: This article addresses the error: "ERROR: An error occurred while trying to submit the form (error: Internal Server Error)"which typically occurs... Read More

How to solve TLS/SSL error? Overview: This article helps in resolving the error "failed to connect to database: Error: TLS/SSL error: Permission denied" by correcting the permissions of the directory that contains the SSL/TLS certificates and keys. ... Read More

How to Reset Duo Authenticator on a New Phone? Overview: This article provides instructions on how to set up Duo if you are using a new phone and need to reset your Duo settings on the gateway server. Step 1: Log into DUO. Start by logging into... Read More

How to solve HTTP 500 error while accessing Ezeelogin GUI? Overview: This article helps to troubleshoot and resolve the HTTP 500 error encountered while accessing the Ezeelogin GUI when using MySQL SSL, by adjusting the permissions of the /etc/certs... Read More

Error: User modification failed while attempting to reset the password after expiry Overview: This article outlines the steps to troubleshoot the "User modification failed" error encountered when resetting an expired password in Ezeelogin by... Read More

How to solve RSA decrypt error? Overview: This artilce helps in resolving the "RSA decrypt error" encountered while logging into the Ezeelogin GUI after an Ezeelogin upgrade. This error can be fixed by clearing the browser's cache, using an... Read More

How to resolve the error: Plesk Windows Session Not Found? Overview: This article helps in resolving the "Session not found" encountered while logging into the Plesk control panel from Web GUI.  Step 1: Check for the latest messages in the�... Read More

How to solve LDAP bind error: Invalid credentials ? Overview: This article helps to resolve the "LDAP bind error: Invalid credentials" issue while logging into the web GUI as an LDAP/AD user 1. When logging into the web GUI as an AD/LDAP user, the... Read More

How to resolve the error: License parsed failed ? Overview: This article will help users fix the license issue where the error "License cache outdated: License parsed failed." appears in the Ezeelogin shell. This issue occurs when the license... Read More

How to solve the error: Connection closed? Overview: This article describes how to resolve the Error: "Connection closed" in gateway server while accessing RDP via web browser. NLA is currently supported. If the user enables it, the username... Read More

How to solve the error "Cannot find RSA key"? Overview: This article helps to resolve "Cannot find RSA key" error encountered when logging into the Ezeelogin GUI. The issue can be fixed by adding host_url and cookie_match_ip to the Ezeelogin... Read More

Error: An error occured while trying to send data: error (Gateway Timeout) Overview: This article describes how to resolve the Error: An error occured while trying to send data: error (Gateway Timeout) while uploading files from desktop machine to... Read More

Error: An error occurred while trying to send data: error () Overview: This article describes how to resolve the Error: An error occurred while trying to send data: error () while uploading files from desktop machine to remote server. Step 1: To... Read More

Error: An error occured while trying to send data: error (Request Entity Too Large) Overview: This article describes how to resolve the Error: An error occured while trying to send data: error (Request Entity Too Large) while uploading files from... Read More

How to solve Error: Could not bind to any LDAP server: Can't contact LDAP server when multiple ldap servers are added? Overview: This article provides a solution for the error "Could not bind to any LDAP server: Can't contact LDAP server"... Read More