Addressing Stale Connections: No Active Sessions Detected

Overview: This article describes an error where a gateway user is reported to have too many connections, even though they are not actively connected.

The Error would state that the gateway user has too many connections, but the gateway user is not connected to any remote servers.

This error will occur if MCRL(Maximum Concurrent Remote Login) is enabled and you close the terminal without logging out properly.

To resolve this, you can remove the sessions via the GUI by navigating to Users > Server Activity.
Step 1: Select the gateway user with logs that show the status 'Success: Login', and Delete it.

Step 2: Later log into ezsh shell and try again.

This feature is available from Ezeelogin version 7.38.0.

Note that the superadmin user (user created at the time of Ezeelogin installation) is not affected by MCRL.

Glossary: MCRL( Maximum Concurrent Remote Login).

Related Articles:

Manage Concurrent SSH sessions.