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 Common Errors & Troubleshooting

F1 - F4 keys not working in ezsh when using PuTTY

How to resolve the issue of F1-F4 keys not working in ezsh when using PuTTY? Overview: This article provides a solution for gateway users facing problems with the F1-F4 keys while using ezsh when connecting through PuTTY. Step 1: To fix the... Read More

How to prevent putty window from closing during ssh

Prevent PuTTY window from closing during an SSH session and display the error message? Overview: This article explains how to prevent PuTTY windows from closing during an SSH session if there is any error on the server side. By default, PuTTY... Read More

LICENSE No license

I get the error LICENSE: No license Please contact support even though I have issued the license. Overview: This article offers step-by-step troubleshooting for the "LICENSE No license" error in Ezeelogin, even after issuing the license. It... Read More

setup web ssh console in ezeelogin and ssh via browser

How to set up the WebSSH console and SSH via browser? Overview: This article explains the process of setting up and using the WebSSH console in Ezeelogin, which allows users to securely SSH into servers directly from a web browser without needing a... Read More

npm install error - unable to get local issuer certificate

Resolving error: 'unable to get local issuer certificate' during node installation Overview: This article describes how to resolve the 'unable to get local issuer certificate' error during Node installation by temporarily... Read More

Disable two factor authentication from backend

How do I disable Two Factor Authentication (Google, Yubikey, Access Keyword, DUO) for admin and other users? Overview: This article describes how to disable Two Factor Authentication (Google, Yubikey, Access Keyword, DUO) for admin and other users... Read More

Configuration and error log files to check for troubleshooting

Ezeelogin configuration and error logs Overview: This article details the configuration file location and the log files for the web interface and backend SSH (ezsh shell) interface, including how to find and analyze these logs for troubleshooting. ... Read More

Unable to login into cpanel/whm with one click

How to resolve an issue while logging into cPanel/WHM with one click? Overview: This article helps Ezeelogin gateway users resolve issues while logging into cPanel/WHM. Step 1: Ensure that you are able to manually log into the remote server with... Read More

How to set MySQL root password

SET MYSQL ROOT PASSWORD What is Mysql default  Password? The default user for MySQL is the root; by default, it has no password. If you set a password for MySQL and you can’t recall it, you can always reset it and choose another one. For... Read More

Configure Automatic su or sudo

How to configure Automatic su or sudo /switch user CentOS/Freebsd/Ubuntu servers? Overview: This article outlines how to add a remote server using a non-root user for SSH login and configure automatic sudo or su to switch to the root user. Check... Read More

key_read: uudecode ssh user cant login with ssh key

User can't log in with their SSH key and I'm getting this error in /var/log/secure Overview: This article explains how to resolve SSH login issues by updating a user's public key, either through the backend of gateway server or by... Read More

NODE_RDP_PROTOCOL_X224_NEG_FAILURE()

Troubleshooting "Connection has been closed" error in windows RDP Overview: This article provides solutions for resolving the "Connection has been closed" error in Windows RDP. It advises using the web console to inspect error details and... Read More

vi editor having issues while logged in via ezeelogin

vi editor does not work as it should when editing files via ezeelogin Try changing the terminal emulation to auto or vt102 and let us know if it solves the problem. https://www.ezeelogin.com/user_manual/Preferences.html   Read More

How to reset Ezeelogin admin user password or security code

Reset ezeelogin super admin user password or security code Overview: This article describes the step-by-step process to securely reset the admin password in Ezeelogin, ensuring continued access and security for your server environment. Resetting... Read More

’Failed to establish SSH session ’

Troubleshooting "Failed to Establish SSH Session" errors with ezeelogin Overview: This article addresses troubleshooting steps for resolving "Failed to establish SSH session" errors encountered when using Ezeelogin's shell interface. Covering... Read More

PHP extension ’mcrypt’ is required.

Installing php-mcrypt on Ezeelogin SSH gateway server Overview: This article addresses how to resolve the error "PHP extension ’mcrypt’ is required" that occurs during the installation of Ezeelogin due to the absence of the php-mcrypt... Read More

ERROR for site owner: Invalid domain for site key

Resolving the "Invalid Domain for Site Key" reCAPTCHA error Overview: This article addresses the "ERROR for site owner: Invalid domain for site key" issue encountered while setting up Google reCAPTCHA. It provides solutions to ensure that the... Read More

How to disable web terminal application in Cpanel ?

Disable web terminal application in Cpanel  Overview: This article explains how to disable web terminal application in Cpanel for WHM users. Disable web terminal access in Cpanel by creating /var/cpanel/disable_whm_terminal_ui file for WHM users.... Read More

reCaptcha: Could not open socket Connection timed out

How to solve the error "reCaptcha: Could not open socket Connection timed out" while logging into gateway server? Overview: This article will help the admin user to fix the error "reCaptcha: Could not open socket Connection timed out" while logging... Read More

Token not found in Cpanel/WHM

Getting Token not found error or  Session Not found when accessing Cpanel/WHM Overview: This article describes the troubleshooting steps for resolving cPanel/WHM login issues by ensuring the correct date & time, disabling SELinux, resetting... Read More

npm ERR! cb.apply is not a function

Resolving "npm ERR! cb.apply is not a function" Error in Ezeelogin Overview: This article addresses the npm ERR! cb.apply is not a function error when installing node modules for the browser-based SSH client in Ezeelogin. The issue arises from a... Read More

User add failed

Error: User add failed. sh: 1: /usr/local/ezlogin/ezcltool: Permission denied Overview: This article will help the Ezeelogin users fix the user add error shown in the GUI. Follow the below steps to troubleshoot the issue. You might have received... Read More

Forcing RDP to use TLS Encryption

How to force RDP to use TLS Encryption? Overview: This article provides instructions on how to force Remote Desktop Protocol (RDP) to use TLS encryption. Windows Remote Desktop Protocol (RDP) is widely used by system administrators to provide... Read More

setting session time out for the web interface

Configuring Session Expiry for the Web Interface Overview: This article explains what a web session timeout is and provides the steps to set session timeout in the Ezeelogin Web Interface. This error commonly occurs when the server loses cookies... Read More

404 error on login with nginx

How to Solve 404 Errors in Nginx? Overview: This article provides a detailed guide on resolving 404 errors in Nginx. Ezeelogin installation is under the directory named 'gate'  Step 1: In the Nginx configuration, within the location... Read More

SSL Certificate failed with MySQL SSL

Troubleshooting SSL Certificate Verification Failures in MySQL Overview: This article describes how to troubleshoot SSL certificate verification failures in MySQL, including certificate verification, SSL/TLS settings, and credential checks. :~#... Read More

internal command ezinfo not displaying server details

Troubleshooting: 'ezinfo' command does not display server details Overview: This article describes steps to resolve the issue where the internal command 'ezinfo' does not display server details by adjusting user privileges and... Read More

502 on login with nginx

ERROR: 502 bad gateway error Overview:  This article describes steps to resolve a 502 Bad Gateway error in nginx by adjusting buffer sizes in nginx.conf and restarting the nginx service. If you're encountering a 502 Bad Gateway error on... Read More

vi editor not working , insert and delete not working in ssh

How to fix non-responsive navigation keys in "less" and "vi" editors? Overview: This article addresses the issue of non-responsive navigation keys such as "Page Up/Down, Home/End, Ins/Del" in "less" and "vi" editors. Step 1: Try different options... Read More

Could not setup Ezeelogin Web SSH service

How to solve Error: "Could not setup Ezeelogin Web SSH service"? Overview: This article describes troubleshooting steps for resolving the error "Could not setup Ezeelogin Web SSH service," which includes disabling SELinux, installing SSL... Read More

PHP function ’exec’ is not available.

How to Resolve the ERROR: " PHP function 'exec' is not available." while Installing Ezeelogin. Overview: This article describes steps to resolve the 'PHP function 'exec' is not available' error during Ezeelogin... Read More

reCaptcha images not loading

How to solve when reCaptcha images are not loading while logging into the gateway server? Overview: This article will help the admin user to fix the issue with loading the reCAPTCHA image while logging into the Ezeelogin GUI. Step 1: Check the... Read More

Ldap Failed

How to solve Ldap failed error in Ezeelogin? Overview: This article explains how to troubleshoot an LDAP failure in Ezeelogin when the LDAP server is not reachable, including using the telnet command to check connectivity to the LDAP server. This... Read More

"Error: LDAP extension is not installed".

How to solve "Error: LDAP extension is not installed" while clicking ldap tab? Overview: This article helps to resolve the "Error: LDAP extension is not installed" encountered while clicking the LDAP tab in Ezeelogin by installing the php-ldap... Read More

Blank page when accessing Ezeelogin web panel or GUI

Unable to Access Ezeelogin Webpanel: Blank Page Issue Overview: This article provides a checklist for verifying PHP, Ioncube, SELinux status, server time, IP licensing, and SSL settings for a successful Ezeelogin installation. Step 1: Make sure... Read More

Unable to open ssh session

How to solve the error "Unable to open session" while trying to SSH? Overview: This article helps gateway users to resolve the error "Unable to open session" while trying to SSH. Step 1: Ensure that SELinux is disabled on the gateway server as... Read More

Error log file and configuration file to troubleshoot

Ezeelogin Troubleshooting: Error Logs and Configuration Files   Overview: This article provides information about error log files for both backend operations and web interface(Webgui), along with instructions on monitoring console errors. ... Read More

Could not connect to database infinite loop on restore

How to solve could not connect to the database infinite loop on restore? Overview: This article describes how to address the 'could not connect to the database' infinite loop on restore by ensuring that the MySQL root password does not... Read More

Slowness in SSH Session

How to resolve the issue of slow SSH sessions when the virtual shell is enabled? Overview: This article helps gateway users in disabling the virtual shell feature, which can cause slowness to SSH sessions. Step 1: To disable virtual shell for a... Read More

strange characters in the SSH logs recordings

Invisible control characters in the SSH logs recorded Overview: This article describes how the SSH session recording logs every key press of the Ezeelogin gateway users which appear as strange characters in the logs and explains the different modes... Read More

Failed to Connect to IP: Permission Denied cPanel / WHM login

Unable to login into Cpanel/WHM. Getting the error Failed to Connect to IP: Permission Denied Overview: This article describes steps to resolve the "Unable to login into cPanel/WHM: Failed to Connect to IP: Permission Denied" error by checking php... Read More

Error: Wrong passphrase or corrupted key

Resolving "wrong passphrase or corrupted key" error in ezeelogin Overview: This article addresses the "Wrong passphrase or corrupted key" error in Ezeelogin. Ensure your SSH private key is free from unusual characters. Convert or regenerate the key... Read More

function keys in htop command not working in putty

Resolving Function Key Issues in htop command  Overview: This article explains how to resolve unresponsive function keys (F1–F9) in htop on Linux by setting "Terminal Emulation" to "Auto" in Ezeelogin and adjusting PuTTY’s "Function keys... Read More

signature algorithm ssh-dss not in PubkeyAcceptedAlgorithms

How to fix "userauth_pubkey: signature algorithm ssh-dss not in PubkeyAcceptedAlgorithms" Inorder to change ssh-dss key to ssh-rsa, follow below article. How to reset cluster keys in Ezeelogin? 1. Login to the server and tail /var/log/secure to... Read More

Error opening terminal: xterm-256color.

Troubleshooting "Error opening terminal: xterm-256color" in Shell Overview: This article describes troubleshooting the 'Error opening terminal: xterm-256color' issue in the shell. Edit the file /etc/environment and append the lines as... Read More

Blank page when clicking add server

How can I resolve the issue of a blank page appearing when I click on "Add Server"? Overview: This article provides a guide to verify connectivity from your gateway server to license.ezeelogin.com on ports 80 (HTTP) and 443 (HTTPS) using Telnet,... Read More

Ezsh shell disallowed

Troubleshooting "ezsh shell disallowed" error for SSH gateway users Overview: This article describes SSH gateway users encountering the 'Ezsh shell disallowed' error while accessing the backend via SSH, highlighting the need for explicit... Read More

Unable to login to Ezeelogin Backend - CageFS-Cloudlinux

Login Issues with Ezeelogin Backend on CageFS-CloudLinux Overview: This article addresses SSH login issues with Ezeelogin on CloudLinux servers with CageFS enabled, and provides steps to exclude gateway users to resolve the error. Unable to login... Read More

Google 2 factor authentication fails randomly

How to resolve google 2-factor authentication failures? Overview: This article will help the gateway users to fix the error "Invalid Google Authenticator code. Make sure the time is correct on the server and the mobile device" while logging into... Read More

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