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SSH user mapping failed

How to fix the error "SSH user mapping failed" when trying to SSH to a remote server while using the Ezeelogin shell (ezsh)?

Refer below article to get a better understanding of the SubSSH user account in Ezeelogin.

The below error occurs when the SubSSH user is created as managed. Unmanaged users need to be added manually in the remote server or existing users in the remote servers can be added. Unmanaged SubSSH user will not show up below error.

Admin user should create the SubSSH user on the newly added server to resolve the issue. Refer below examples to create SubSSH users on newly added servers or in all servers that exist on Ezeelogin.

  • Refer below screenshot to create the SubSSH user in newly created servers.

  • Refer below screenshot to create the SubSSH user on all servers present in Ezeelogin.

What will be the error message when the SubSSH user account got deleted on the remote server?

The below error will show up whenever a user tries to SSH into a remote server as a SubSSH user using managed or unmanaged account and the same SubSSH user got deleted on the remote server.

Authentication by SSH key failed.
Authentication by password failed

Re-create the SubSSH user from Ezeelogin GUI to fix the above error.


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